Myuran V. Email & Phone Number

Toronto, Ontario, Canada

Toronto, Ontario, Canada

San Francisco, California, United States

- A customer’s advocate - analyzed customers’ goals and suggested process changes, product upgrades, configuration, and provided an intake on product features;- Managed and technically supported customer's from a plethora of industries - airline, defense, banking, energy, media, etc- Provided process and product adoption advisory for customers in support of pre-sales, post-sales and renewal processes;- Mentored and trained customer’s technical & process champions;- Owned the customer journey - reported on customer’s short and long term goals, and how both Moogsoft professional services and customer’s stakeholders track against these goals;

Ottawa, Ontario, Canada

- Configured and implemented ServiceNow in the company to be used for ITAM activities- Utilized Power BI to present quarterly forecasts to our IT/Engineering groups - this included upcoming net new purchases, renewals, and potential cost saving opportunities- Leveraged cost saving deals by extending it over to our branches in Italy and the UK to reap the same benefits as our Canadian branch- Automated the requisition creation process - this cut the procurement time by half- Developed ITAM policies and procedures to better manage software and hardware assets during their lifecycle - procurement, deployment, maintenance, and disposal

Toronto, Ontario, Canada

- Developed a robust web based SAM application backed by a Postgres database to automate time consuming tasks- Responsible for entire software asset management life cycle - planning, requisition and acquisition, deployment, renewing, optimizing spares, decommissioning, and forecasting- Managed a business critical queue on ITSM Remedy - Receiving and resolving license request tickets from offshore users- Well versed in vendor management - obtaining quotes and pricing, negotiating contracts, and managing relationships- Ensured compliance is practiced with all internal and external SAM activities to mitigate riskIn-depth application knowledge to make recommendations on deployment

Toronto, Ontario, Canada

- Automated processes to better assist audit teams in North America Created training manuals and trained interns and co-op students on tasks- Well versed project manager - coordinated a team of 4 to manage and complete multiple projects during busy season- Managed confidential client data on Oracle Database using SQL scripts- Provided excellent client management services by maintaining expectations, turn-around time, and maintaining good relationships