Supervisor
CurrentResponsible for overseeing and support a team of caregivers in providing exceptional care and support to our clients. Ensure the highest quality of care, fostering a positive work environment, and empowering staff to make a meaningful impact on the lives of those we serve.Key Accomplishments:● Supervision: Lead and mentored a team 60+ direct support providers, enhancing the team performance to ensure that provided care meets the regulatory standards of the Department of Health and insurance carriers● Onboarding: Redesigned and implemented onboarding process to improve the new hire integration and effectiveness, including training on the audit process, software management use, consumer communications, best practices for an efficient workflow.● Clinical Care Coordination: Oversee the delivery of person-centered care and support plans for individuals who are at risk, collaborating with interdisciplinary teams, families and external stakeholders to ensure the well-being and independence of our clients.● Compliance: Monitor and evaluate the quality of services provided, conducting regular assessments, audits, and inspections to identify areas for improvement and ensure compliance with regulatory standards and best practices.● Crisis Intervention: Provide guidance and support to staff in managing challenging behaviors and crisis situations, utilizing effective de-escalation techniques and promoting a safe and supportive environment for both clients and staff.