Senior Manager, Business And Government Service Management
Bahrain
In this position I am responsible for the service management for the government and Business sector to ensure the clients receives the optimum service quality, the activity include, Service Management Unit, Sales Support, Business Solutions Service Delivery which includes PBX and Datacom Services, Service Assurance, Batelco Support Centre for Business Customers and Text & Maritime Services.Whilst in this position also managed the “Citi Bank Global MPLS Project” this required the management of Batelco Network Resources, Product Management Resources and Service Management personnel in addition to Batelco legal team, to put this account right, it also involved coordination with Telecom Italia for Europe Traffic and Etisalat for UAE traffic.The following deliverables were made, development of High Level Design document, Sales Proposal, Service Level Agreement (SLA), Monthly KPIs & Performance Report and Contract, all documents were accepted and signed by the Client which was hailed as a great success to Batelco in this new business.