Mohammad Z. Email & Phone Number

Canton, Mi, Us

United States

• Handling incoming calls for various clients, addressing and resolving concerns efficiently.• Maintaining accurate records of customer interactions and follow-up actions.

United States

• Analyzing online tools to monitor trends and data for effective content strategy.• Utilizing SEO techniques to enhance brand visibility and maximize revenues.• Partnered with industry leaders like Amazon to increase brand exposure.

Remote

• Diagnosed and resolved technical issues via remote access tools.• Answered inquiries regarding accounts, billing, uprates, and product support.• Upsold company products and services, contributing to sales goals.• Received Enterprise Customer Service Award for exceptional performance.

• Caring for an elderly parent.

Greater Detroit Area

• Performed in-house Clinical Engineering department start-up.• Attended hospital safety committee meetings and performed environmental EOC rounds.• Identified training opportunities and hosted end-user training sessions for medical staff.• Generated $70K savings by optimizing and trimming vendor costs.• Ensured timely completion of service activities, documentations and passed FACT inspection.

Royal Oak, Michigan

• Performed maintenance and repairs on a wide range of biomedical devices and systems.• Ensured safety in operating rooms by conducting environmental safety rounds.• Responded to after-hours emergency calls and resolved issues utilizing ticket system.• Trained less experienced BMETs on device testing and functionality.

Greater Detroit Area

• Performed Clinical Engineering department start up at Henry Ford Cottage Hospital and implemented the Henry Ford Medical Equipment Maintenance Program (MEMP), ensured regulatory compliance.• Performed life cycle management of biomedical devices and system throughout the campus and off-site clinics.• Utilized scientific knowledge of anatomy, physiology, medical terminology, chemistry along withtechnical skills in electronics, mechanical designs, hydraulics, pneumatics, networking, and both hardware and software for troubleshooting medical devices, instrumentations, and systems. • Assumed lead tech responsibilities, ensured timely completion of all service-related activities,promoted patient safety and preparing BMET program reports for regulatory inspectors.• Increased customer satisfaction scores from 87% to 100% and achieved cost savings of $35K by optimizing vendors, and moving refurbished asset within the Healthsystem.

Technology Management, Business Administration And Management, General, 3.7

Biomedical Engineering Technician, Healthcare Technology