Windows Systems Administrator for a private company focused on Interactive Marketing Analytics solutions.

Perform Tier Level I/II troubleshooting of problems related to application software, VPN/network connectivity, printers and mobile devices via phone/remote desktop. Maintenance and configuration of hardware/software on laptops/servers in a Windows XP/2003 environment. Administer daily/weekly/monthly backups. Document department policies and procedures.

Performed Tier Level I/II troubleshooting of problems related to application software, VPN/network connectivity, and Blackberry service via phone/remote desktop.Maintained and configured hardware/software on laptops in a Windows XP environment. Single POC for company cell phone service and troubleshooting. Documented policies and procedures related to the I.T department and its end-users. Managed different projects to include: XP upgrade for 150+ users, auditing company computers and reporting functions within Track-IT helpdesk software.

Worked closely with the internal Help Desk personnel and Help Desk software applications to insure that trouble tickets are responded to with a sense of urgency. Assisted with PBX System Administration, e.g., Assigned new extensions and voicemail accounts. Maintained database records of all voice circuits and termination points within the switch. Performed diagnostics, troubleshooting, and corrected problems in phone system switch. Remotely executed Move/Add/Change requests for installation, removal, and repairs of phone extensions and voicemail accounts.