• Managed all post-sales activity for Enterprise customers, through strong-relationship building, product knowledge, planning and execution• Developed Success Plans for 25-30 Enterprise Clients at a time that outline critical success factors, metrics for success, potential issues, and provide best practice recommendations• Maintained a book of accounts with a recurring monthly revenue of $325k – with a customer retention goal of 80%• Drive engagement, ensure strong user adoption, track accounts to identify churn risk and work proactively to eliminate risk• Acted as a liaison between Product Management and the customer with the focus on communicating the Product roadmap and how this will influence customer activities • Proven ability to engage with cross-functional teams (Professional Services, Sales, Managing Partners, Technical Support)• Documented and captured all discussion and action items during client check in calls, as well as project calls• Remain as a point of contact after initial training is completed and resource to initiate new projects• Co-managed and supported projects with The Professional Services team to ensure a high quality outcome, and that deadlines & deliverables were met• Assisted with the scoping & analysis process for projects, timelines, & determining any issues/risks that the project may face

• Evaluated, isolated, and resolved technical issues with Mac computers• Performed repairs on Mac computers and iPhones with superior repair quality • Communicated technical issues with customers based on technical aptitude • Implemented new processes for the Genius Bar to streamline efficiency• Led onboarding training for new hire employees• Facilitated Genius Bar training for new technicians – including repair procedures and proper protocol • Mentored technicians on troubleshooting strategies and personal development

• Gather information from clients, assessed their insurance needs and risk profile• Foresaw client’s insurance needs, such as policy renewals• Researched insurance companies’ policies to find the most suitable insurance for clients at the best price

• Daily support of Vice President and Senior Vice President of Production• Integrated between the production office and other departments, on and off site• Organized travel arrangements and travel expenses for cast, crew, and production executives• Handled new/old contracts for talent