Mario Besner, Pmc, Pcp Email & Phone Number

Cornwall, Ontario, Canada

Responsible for the global payroll and HRMS product strategy. Focused on the integration of the payroll product with SumTotal elixHR platform and ongoing development of the product line.

Lead project to design, develop and market a new browser based user interface. Responsible for product strategy for Canada, US and UK payroll/HRMS system. Managed Solution Engineering group.

Lead team of 20 professional across the US and Canada. Responsible for client retention and relationships. Provided advice and leadership to hosted/processed business. Worked with product development group to identify and define product enhancements.

Member of HLG (Hewitt Leadership Group).Built and managed team responsible for implementing and supporting Canadian outsourced payroll/HR business.Lead team responsible for supporting licensed customers, product compliance and development, new implementations (i.e.: project managers, implementers, technical consultants, developers), outsourced payroll implementations, ongoing processing and support, and customer requests for customization (both licensed and outsourced).Worked with business developers to define and manage scope and pricing of payroll services offers.Worked with offshore group to maximize profit margins, while increasing productivity and quality of deliverables.

Responsible for all aspects of professional services including profit/loss.Increased Professional Services revenue by 65% in 1st year.Led team responsible for new and existing licensed implementations (i.e.: project managers, implementers, technical consultants, developers).Assisted in all sales activities (client analysis, presentations, scoping and pricing of implementations).Continued responsibilities of product development and support from previous position.

Responsible for all Canadian product development/support.Created, designed and led development of major product enhancements considered to be significant breakthroughs for the product. Reduced time to resolution of Canadian Problem Notifications (problems requiring product development/code changes) by 60 percent.Led team responsible for product compliance (Y2K, tax and all Payroll/HR compliance) and customer support including phone support and problem resolution.Managed the development, support and deployment of technical consultants working for customers on Y2K issues.

Managed team of technical consultants including in-house developers, onsite consultants and QA analysts. Reviewed all incoming customer development requests.Worked with requirements consultants to manage scope of requirements.Worked with developers/QA analysts to build and deliver quality solutions to meet customer requirements.

Technical and application SME for implementation and deployment of benefits administration module throughout North AmericaDesigned and developed a number of product enhancements including, a narrative storage solution, employee transfers across system environments/locations, and a system used to manage and replicate system configuration changes across a star network comprised of approximately 30 individual installations of the software.

Employee number 9 at Cyborg Systems of CanadaStarted in support, moved to consulting within 8 months then progressed through technical consulting, training and implementation consulting.Consulted with clients like Lafarge, AECL, Stone Containers, and Bowater Mersey Paper Ltd.

Supported student records and other business systems.Taught computer science in a government sponsored youth help program.