Zeeshan Islam Email & Phone Number

Tech HR Consultancy | Talent Acquisition Partner | Onsite / Off-shore Contracting | Outsourcing | Job Placements for USA & UK & Pakistan region

Software and Web Solutions| Digital Marketing Services | HR Outsourcing Services | E-Commerce Services

Pakistan

• Technical Support to Avaya Contact Center Systems to ensure 24 X 7 helpline Services availability & continuity.• Disaster Recovery site administration, operations, support and upgrades. • Management of IT organization processes including expansions, upgrades, capacity enhancements, technological advancements, change & release management, performance management & optimization• infrastructure improvements, developing, implementing and ensuring compliance with operational policies… Show more • Technical Support to Avaya Contact Center Systems to ensure 24 X 7 helpline Services availability & continuity.• Disaster Recovery site administration, operations, support and upgrades. • Management of IT organization processes including expansions, upgrades, capacity enhancements, technological advancements, change & release management, performance management & optimization• infrastructure improvements, developing, implementing and ensuring compliance with operational policies and procedures and maintaining computer operations, network, and telephone capabilities by utilizing a combination of internal resources as well as external vendors• Oversee and prioritize associated day-to-day operational activities to meet KPIs and manage defined SLAs. • Manage IT Data Center of size 60 Racks capacity for south region including equipment provisioning & installations, Racks management, electrical installations including Industrial Sockets & Technology Boxes (power & grounding) network provisioning and management, HVAC maintenance, environment management (temperature & humidity) , Access Controls etc. Show less

Pakistan

Ensuring Contact Center high availability on 24x7 basis, devise road maps for smooth operations and contingency plansReporting, strategically managing existing operations and implementing new operational processes within Contact Center / back office domain Managing expectations across all stakeholder groups, sharing responsibility for project success, the day-to-day management of Contact Center organization processes, including expansions, upgrades, capacity enhancements… Show more Ensuring Contact Center high availability on 24x7 basis, devise road maps for smooth operations and contingency plansReporting, strategically managing existing operations and implementing new operational processes within Contact Center / back office domain Managing expectations across all stakeholder groups, sharing responsibility for project success, the day-to-day management of Contact Center organization processes, including expansions, upgrades, capacity enhancements, technological advancements & performance management Recommends infrastructure improvements, developing, implementing, and ensuring compliance with operational policies and procedures. Maintaining computer operations, network and telephone capabilities by utilizing a combination of internal resources as well as external vendorsMaking & deploying SOP's and system documentation for Contact Center IT Infrastructure & maintaining parameters including Inventory & resource planningMotivate team and take necessary steps for their training and developmentManage IT Data Center of size 100 Racks capacity for Central region including equipment provisioning & installations, Racks management, electrical installations including Industrial Sockets & Technology Boxes (power & grounding) Network provisioning and management, HVAC maintenance, environment management (temperature & humidity) HIPA & Bag filters replacement management, Access Controls etc. Show less

Pakistan

Responsible to Manage IT Infrastructure & services for Contact Center, back office, data center & enterprise systemsImplementing new & expanding existing Contact Center sites setup with Data Center platforms, ensuring timely completion of Infrastructure/expansion & technological upgradesEngaged with multiple vendors (Microsoft, Oracle, HP, Sun, and ZRG etc.) for Licensing, contracts, SLA’s and new implementation Manage technical team comprise of Engineers, Analyst… Show more Responsible to Manage IT Infrastructure & services for Contact Center, back office, data center & enterprise systemsImplementing new & expanding existing Contact Center sites setup with Data Center platforms, ensuring timely completion of Infrastructure/expansion & technological upgradesEngaged with multiple vendors (Microsoft, Oracle, HP, Sun, and ZRG etc.) for Licensing, contracts, SLA’s and new implementation Manage technical team comprise of Engineers, Analyst, DBAs, Backup Admins and IT Service Desk engineers, for meeting SLA, day to day activities and Operations Show less

Pakistan

Rewarded as Silent Warier Achievement Award for the year 2004Actively Involved in IT infrastructure management, planning, configuration, operation, administration, optimization and security of IT systems & networksSystem Administration and support for windows, mails, application servers & databasesNetwork administration and troubleshooting of IT routers & switches & radio devices

Pakistan

- Lecturer of Network & Telecom Department- Member of Final Year Project Evaluation Committee- Member of examination / evaluation committee - conducting seminars & presentation sessions- facilitate Lab setup

Pakistan

Conducted courses on Microsoft products i.e. MCSE, CCNA, UNIX / Linux Basics & other Data Com courses, also Conduct Seminars and Corporate Training'sAdministration of Lab setup comprised of Windows NT, Unix & Novel Netware

Master Of Science (M.S.), Information Technology

Post Graduate Deploma, Information Technology

2 Years Deploma, Computer Science, A

Activities and Societies: Computer Programming and project surveys Final Semester Project with Mehran Bottlers Pakistan ltd on Inventory.