Melissa Zelaya-Floyd Email & Phone Number

Portland, Me, Us

Portland, Maine Area

Portland, Maine

• Develops curriculum and leads trainings in support of Operational Excellence programs throughout the system. These include, but not limited to: Gemba Board training, 8 wastes, Error Proofing, Visual management, Root Cause Analysis, and Standard Work for Managers, among others. • Supports the deployment, sustainment, and maturity of Operational Excellence programs at three MaineHealth member organizations – Franklin Community Health Network, Southern Maine Health Care, and Information Technology. • Leads performance improvement projects with interdisciplinary teams to improve operations, quality metrics, patient experience scores, and financial performance. • Performs data analysis to support improvement projects as needed. These include, but not limited to statistical analysis and process control, data visualization (Excel, PowerBI, or Qlik), time studies, and staffing analysis.• Facilitates process mapping or value stream mapping sessions with interdisciplinary teams to design or improve a process by removing or reducing the impact of non-value added activities.• Serves as a liaison between finance and operations to help managers understand their staffing needs, productivity targets, while maintaining a focus on patient experience and quality metrics. • Leads the system wide efforts in strategy deployment.• Translates larger organizational strategic objectives to relevant departmental goals and tactics.• Communicates effectively with all levels of the organization, including senior leaders, providers, managers, and front-line staff. • Coaches MaineHealth Green Belt candidates and other stakeholders through their own improvement projects. • Disseminates and promotes programmatic work at national conferences.

• Provide strategic planning, execution and promotion of initiatives for the Center for Aviation and Automotive Technology Education using virtual e-schools. Pursue grant funding for existing and new programs.• Point of contact for Center’s principal investigator, bridging communication with grant investigators, center investors, and industry partners.• Develop flexible educational materials for online technology programs that support industry needs. • Organize and coordinate K-12 outreach programs through education fairs, educational opportunities, and coordination of summits for continuing education for educators. • Assisted development of user interfaces for online distribution of curriculum.

• Assisted in writing planning grant for the creation of a regional Automotive and Aviation Technician Education center. Grant awarded. Member of strategic planning team. Participate in initiatives in support of the center.• Handled various projects, including managing and preparing for the Industrial Engineering department’s ABET Accreditation reevaluation, developing operational processes, maximizing space utilization, improved data collection in hospitals, and optimization of experimental drug formulations.

• As Teacher of Record, supervised two assistants, and provided students with guidance on strategic planning, methodology, and developing engineering solutions that meet industry requirements. • Built partnerships with local companies that provide opportunities for student projects. • Conducted constructive feedback on project deliverables, including evaluation of technical reports and presentations. Instructed students in how to work within team dynamics.• Twice earned Outstanding Graduate Teaching Assistant Award.• Served one year as assistant, managing an online Six Sigma Green Belt class.

Phd, Industrial Engineering

Dissertation: Exploring the Role of Simulation and Visualization Tools in Improving Learning Outcomes in Support of Technology Programs

M.S., Industrial Engineering

Concentration in Quality Engineering

B.S., Industrial Engineering

Magna Cum Laude