Michael Zeolla Email & Phone Number

Louisville, Kentucky, United States

Tampa, Florida, United States

I provide monthly reporting, ad hoc reporting, and external operational meeting presentations for Value Based Providers using the Humana Medicare Advantage product. Internally, I work with the North Florida finance team to reconcile provider payments, audit the loading of provider information in Humana’s accounting system, and improve the effectiveness and efficiency of business processes. I work extensively in querying and pulling data in Microsoft SQL Server and creating reporting in Microsoft Excel.

Lake Mary, Fl

I interned at Healthfirst's call center in Lake Mary as an analyst on their Workforce Effectiveness team, specifically within the forecasting and scheduling team as well as spending a week with the reporting team. Duties included forecasting daily call volume, analyzing trends, optimizing schedules, and creating requested reports and dashboards in Excel, as well as miscellaneous workforce tasks. Some major projects included integrating a text blast service for our workforce, creating a headcount report, and creating a forecast variance dashboard.

Jacksonville, Florida Area

Worked 50-60 hour weeks during two summer vacations, performing various construction and labor activities inside and outside the Maxwell House coffee plant located in downtown Jacksonville. In 2016, I assisted in a project to help restore and upgrade the factory, as the Jacksonville plant became the only operating Maxwell House plant and had to accommodate increased production.

Gainesville, Florida Area

Worked in Baseball Operations as an usher for the Florida Gators baseball team at McKethan Stadium. Helped fans get greeted into the stadium, find their seats, and provide any other help needed before, during, and after games. I also checked tickets at the back gate on designated games. Quality customer service was supplied for crowds of up to 5,800 people during a national championship season.

Master'S Degree, Business Analytics And Information Systems

Analytics & Business Intelligence Concentration. Heavy emphasis on database management in SQL and statistical programming in R, Python.

Bachelor Of Arts In Business Administration, Minors In Statistics And Information Systems, Business Administration, Sport Management, Graduated

Activities and Societies: Co-President of Gator Sport Management Organization