Michael Ziegler Email & Phone Number

Philadelphia, PA, US

• Responsible for optimizing the infrastructure of the GTM tech stack allowing teams to engage leads, partners and customers efficiently
• Systems supported include Salesforce, LeanData, SalesLoft, Gong, ChurnZero, and OutgrowSkills: Problem Solving · Analytical Skills · Process Creation · Operations · Business-to-Business (B2B) · Oral Communication ·.

Mount Laurel, New Jersey

* Responsible for sales operations processes and sales management of personnel* Built reports and leadership dashboards providing insights and analytics via Salesforce on company performance metrics such as pipeline value, win/loss rates, rep performance, new revenue, historical company performance* Created the company's first sales operations onboarding.

Mount Laurel, NJ

* Optimized sales operations strategy including pipeline management and inbound/outbound sales processes* Owned all Salesforce Administrator processes managing all users, permissions, leads, contacts, accounts, tasks, page layouts, opportunities, reports, security settings, and more* Led new initiatives to restructure Salesforce.com field data for improved.

Hatfield, PA

Head coach of various age groups and teams such as 16 Blue, 16 Black, 15 Black, 14 Blue, and 14 Black teams.Instructor, motivator, strategist, and role model. I have a passion for getting the most out of young athletes and make them realize their full potential on the court as well as help them develop personal and leadership skills they’ll carry for life..

Hatfield, PA

Horsham, PA

Act as an advocate for culture and hold a strong belief in building a program that continuously reflects upon its values in order to improve and place athletes in a position to be successful.

Malvern, PA

• Worked collaboratively with the Project Management department to deliver an exceptional implementation experience through extensive product training
• Identified focal points for training through communication with customers
• Delivered group and individual instruction and training geared to the specific customer
• Acted as first-line customer support for implementation issues/cases, and was responsible for the entire learning process for customers via in-person training or Webex calls

Horsham, PA

• Owned the sales demo and sales support processes by conceptualizing internal sales app requirements including its content and UX
• Ensured all sales support materials were updated and distributed to necessary team members prior to all customer meetings
• Solicited feedback from sales and support team leaders to improve sales and partner education materials
• Documented scalable processes for lead follow-up, partner conversion, and all demo procedures
• Assisted in the planning, project management, and creation of internal sales and marketing materials
• Developed project proposals according to gathered requirements from sales and support teams

Horsham, PA

• Acted as the primary contact and SME on mobile sales enablement between the client and company
• Ensured all client project requirements and support needs were met
• Conceptualized a new lead nurturing strategy to obtain marketing qualified leads
• Contacted prospects and successfully executed demonstrations of Proscape's platform
• Executed technical aspects of a webinar series to educate and engage prospects, clients, and agency partners.

Horsham, PA

• Acted as customer success contact for any end user issues via chat, phone, web meeting, and case system
• Created new training documents based on customer behavior and internal feedback
• Collaborated with platform users and documented feature requests for future product releases

Chalfont, PA

• Reviewed and resolved high priority escalations at member and executive level

Chalfont, PA

• One of three individuals (on a 50 person call team) selected by management as a team mentor to assist internal customers by providing daily training, feedback, and on-call assistance

Chalfont, PA

• Top performer processing billing updates, account freezes, cancellations, and contract changes
• Registered small group training classes
• Assisted members by troubleshooting online account issues
• Managed accounts of an external customer base of approximately 500,000 members

Doylestown, PA

Pennsauken, New Jersey, United States

• Trained and managed entry-level personnel on Verizon B2B and B2C services

Pennsauken, New Jersey

• Performed direct sales and marketing/customer service for Verizon B2B and residential accounts

North Wales, PA

PT seasonal sales associate responsible for customer services needs, handling merchandise, transactions at the register, updating inventory, updating the appearance of the store displays, following opening/closing protocol.

Selinsgrove, PA

Aided the assistant professor of communications in two class sections, helping students learn how to use field cameras, and all studio equipment such as cameras, microphones, audio boards, and teleprompters. Assisted in overseeing all class studio productions and projects, while managing sets, equipment, and student involvement. Maintained and repaired all.

Selinsgrove, PA

Collected and delivered accurate statistics and reported scores and updates to other universities as needed as a press box reporter. Called the color commentary for multiple football games. Served as a public address announcer during swimming and softball events.