Mike Zinne

Mike Zinne Email and Phone Number

We Help Brands serve their customers through AI @ Quiq
Mike Zinne's Location
Bellevue, Washington, United States, United States
Mike Zinne's Contact Details
About Mike Zinne

Senior Software Executive currently responsible for Professional Services, Support, Training and Customer Success. Experience in building and optimizing of customer delivery teams for Customer Success, Professional Services, Support and Pre-Sales for SaaS companies. Managed teams that sell and deploy to Customer Engagement Organizations throughout the world. Specialties: Managing Profitability and Growth of SaaS OrganizationsCX Applications and ProcessPre-Sales ManagementProfessional ServicesCustomer ExperienceCustomer SuccessTrainingOnboarding Support

Mike Zinne's Current Company Details
Quiq

Quiq

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We Help Brands serve their customers through AI
Mike Zinne Work Experience Details
  • Quiq
    Chief Experience Officer
    Quiq Sep 2024 - Present
    Bozeman, Mt, Us
    Responsible for Solutions Architecture, Customer Success, Support, and Professional Services.
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  • Outreach
    Chief Customer Officer
    Outreach Dec 2021 - Sep 2024
    Seattle, Washington, Us
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  • Outreach
    Svp Customer Success
    Outreach Nov 2017 - Nov 2021
    Seattle, Washington, Us
    Responsible for Solutions Consulting, Customer Success, Support, Training and Professional Services.
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  • Zendesk
    Vp Of Customer Experience
    Zendesk Mar 2014 - Nov 2017
    San Francisco, California, Us
    Responsible for Customer Success, Professional Services, Support and Solutions Consulting for Zendesk. Helping clients simplify the Customer Service Process and delivery fantastic Customer Experience. Serving over 40,000+ clients & 200 million users, our beautifully simple approach enables you to listen, respond, and delight your customers and employees implementing in days and weeks.
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  • Kyriba Corporation
    Svp Client Success
    Kyriba Corporation May 2013 - Mar 2014
    San Diego, Ca, Us
    Member of the Executive Team responsible for the Global Pre-Sales, Account Management, Professional Services and Technical Support teams. Focused on 30% year over year growth of the customer base. Delivering all aspects of the customer lifecycle from pre-sales through on going account management.
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  • Oracle
    Vp Sales Consulting
    Oracle Jan 2012 - Apr 2013
    Austin, Texas, Us
    Responsible for North America Solutions Consulting group for the Service Automation North America Applications group. Focused on selling CX Applications (RightNow, Siebel, Oracle Knowledge) to large global enterprises. Managed a group over 100 solutions consultants spread throughout North America.
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  • Rightnow Technologies (Acquired By Oracle)
    Vp Global Solution Consulting
    Rightnow Technologies (Acquired By Oracle) Sep 1999 - Jan 2012
    Bozeman, Mt, Us
    Responsible for building and optimizing the pre-sales technical groups globally as well as started the customer success management team. Focused on positioning value of solutions in the sales cycle and then monitoring and growing that value through success. Built strategy consulting teams to help support key customers. Was focused on growth based on bookings as well as successful customer renewals.
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  • Rightnow Technologies (Acquired By Oracle)
    Sr Director North America Delivery
    Rightnow Technologies (Acquired By Oracle) Jan 2006 - Oct 2008
    Bozeman, Mt, Us
    Responsible for project delivery for all four regions in the United States and Canada. Was responsible for driving a greater then 20% margin and hitting a multi-million dollar services revenue number. Built a large team of consultants and project managers within North America to deliver the solution.
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  • Rightnow Technologies (Acquired By Oracle)
    Director Of West Regional Consulting Services
    Rightnow Technologies (Acquired By Oracle) Jan 2004 - Jan 2006
    Bozeman, Mt, Us
    Director of Professional Services responsible for Project Managers, Consultants and Engineers that delivered software implementation and integration services to RightNow Customers. Also worked in the pre-sales cycle to strategize on accounts and scope services with account managers and senior sales executives.
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  • Rightnow Technologies (Acquired By Oracle)
    Technical Services Manager
    Rightnow Technologies (Acquired By Oracle) Jan 2001 - Jan 2004
    Bozeman, Mt, Us
    Managed in the Professional Services Organization responsible for Project Managers and Engineers that delivered integration and customization projects for RightNow Technologies customers in an On Demand environment. Also participated in the sales cycle to scope integration and customizations to the RightNow Application.
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  • Rightnow Technologies (Acquired By Oracle)
    Project Manager And Consulting
    Rightnow Technologies (Acquired By Oracle) Sep 1999 - Jan 2001
    Bozeman, Mt, Us
    Performed Project Managment and Consulting services for On Demand CRM company.
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  • Laidlaw Transit Inc
    Is Manager
    Laidlaw Transit Inc Jan 1998 - Sep 1999
    Us
    Managed Systems for 55 computerized routing sites throughout the US and Canada.
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Mike Zinne Skills

Saas Crm Professional Services Integration Enterprise Software Pre Sales Cloud Computing Consulting Solution Selling Management Strategic Partnerships Software Implementation Customer Experience Team Building Business Intelligence Leadership Product Management Strategy Sales Process Account Management Salesforce.com Analytics Cloud Applications Project Management Software Project Management Cross Functional Team Leadership Software Industry Business Process It Strategy Start Ups Lead Generation Sales Enablement Business Analysis Leadership Development Customer Experience Transformation Enterprise Architecture Project Delivery Program Management Oracle Go To Market Strategy Solution Architecture Erp Pre Sales Consulting Helping Clients Succeed Siebel Marketing Automation Business Alliances Business Process Improvement Demand Generation Selling

Mike Zinne Education Details

  • University Of Montana
    University Of Montana
    Business Administration/Information Systems

Frequently Asked Questions about Mike Zinne

What company does Mike Zinne work for?

Mike Zinne works for Quiq

What is Mike Zinne's role at the current company?

Mike Zinne's current role is We Help Brands serve their customers through AI.

What is Mike Zinne's email address?

Mike Zinne's email address is mz****@****hoo.com

What is Mike Zinne's direct phone number?

Mike Zinne's direct phone number is +142549*****

What schools did Mike Zinne attend?

Mike Zinne attended University Of Montana.

What skills is Mike Zinne known for?

Mike Zinne has skills like Saas, Crm, Professional Services, Integration, Enterprise Software, Pre Sales, Cloud Computing, Consulting, Solution Selling, Management, Strategic Partnerships, Software Implementation.

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