Lori Christiansen Email & Phone Number

Brentwood, Tennessee, United States

Greater Nashville Area, TN

Manage and Support IT Needs for Verus Healthcare located in Brentwood, TN

Greater Nashville Area, TN

Leading technical team for ImageQuest at the Verus Healthcare site in Brentwood, TN.

Nashville, Tennessee

• Recruited to lead a Windows 10 migration from one parent company to a new parent company while establishing a brand-new service desk environment. Provide technical support for 1500+ users and ensure proper maintenance.
• Promoted from Team lead of 5 team members to Senior Lead of 4 Team Leads and 25 team members
• Develop and implement documentation for policies, procedures, end user support, and knowledge base
• Provide mentoring, guidance, and training to enhance a qualified support team
• Complete migration of 1500+ workstations from MCK Windows 7 to CHC Windows 10 environment
• Collaborate with Tier 3 Support Team, Information Security, and other teams with escalations

Ft. Bragg, NC DODEA/DDESS

• As an organizational expert and technical authority, responsible for the design, integration, operations, and management of the automation and communications networks for 3,550+ staff and students supporting the.
• Lead lifecycle project to replace 2,600+ workstations and prep retired machines to be decommissioned
• Implemented, Installed, and configured workstations, SMART Technology and other new and innovation advanced technologies for 3 new 21st century school systems
• Upgraded 10 current schools with new technology while providing technical and administrative guidance on assigned information systems to technical staff and users
• Supplied technical support for the District Office to assure issues are minimal and resolved quickly
• Developed excellent customer service skills to assist, troubleshoot, and resolve any issues for the user

Fayetteville, NC

* Provided technical support for desktops, notebooks, printers, and wireless devices such as Apple iPhones, Android Phones, tablets, etc.* Provided remote support for email, browser issues, software issues and installations.

Watertown, NY

• Provided all IT technical support throughout corporate office as well as offsite locations and sister company. Managed servers, including IIS Web server, Microsoft Exchange server, Domain Controllers, A Network Access.
• Analyzed, implemented, and executed data migration to Windows Server 2008 with minimal user interaction as well as executed system upgrades for domain controllers, application servers, and infrastructure
• Planned and implemented departmental-wide hardware and software upgrades, including servers and user data migrations and overseen the licenses. Installed, troubleshoot, and supported workstations with a variety of.
• Managed and administered workstations, wireless devices, which utilize OWA, Windows Server 2003/2008, Citrix MetaFrame Presentation Server, NAS File server, MS Exchange 2003 within in a secure network with a Windows.
• Evaluated, analyzed, resolved, and documented client issues through local and remote support.
• Troubleshoot and implemented corrective measures to resolve wireless communication issues related to hardware, software, email, etc

Plano, TX

• As part of an elite team supporting General Motors Assembly / Casting plants, provided technical support throughout the facility which included workstations, tablet PCs, Wintel / virtual servers, peripheral devices.
• Created and maintained ISO 9000 documentation for systems, applications and processes
• Developed and presented Requests for Change to the GM leadership following the ITIL methodology
• Maintained physical inventory of devices printers within GMs world-wide inventory tracking system
• Supported 480 mission critical workstations within a Windows 2000 Active Directory environment
• Developed and Implemented a security scanning tool for notebook vulnerabilities. The Threat & Vulnerability Management Notebook Scanner Tool was created at the GM Oklahoma Assembly Plant in response to a virus released.

Union, MO

• Provided technical support for all faculty, staff and student labs which included desktops, notebooks, peripheral devices, and network hubs. Installed, troubleshoot, and supported workstations with a variety of.
• Supported 300 facility, staff, and computer lab workstations within a Windows 3.11, 95, 98se environment and 22 MAC OS 8 workstations
• Addressed and provided quick resolution for workstation hardware or software issues, including printers and network connectivity
• Performed installation and removal of hardware and software on IBM compatible computers
• Maintained, troubleshot, and repaired equipment as needed
• Restored workstation using Symantec Ghost imaging software