Muhammad Zabed Karim Email & Phone Number

Toronto, Ontario, Canada

Responsible for weekly reviews of regulatory complaints processed by the Client Care Center to ensure that any reportable complaint is properly coded. To ensure that weekly results are correctly tabulated and tracked in the “weekly performance tracker”.To conduct a secondary review of 100% of all regulatory complaints to confirm coding and align them to.

Toronto, Ontario, Canada

Responsible for preparing monthly departmental reports and analysis to Senior Management to monitor departmental performance, conduct deep dives into client complaints and map out client journeys to highlight opportunities & corrective action to prevent future client irritants. Also responsible to work with one or two client facing groups within the centre.

Toronto, Ontario, Canada

Responsible for delivering value-added resolutions, recommendations for resolution within established Service Level Agreement with business partners. Accountable for recommending financial adjustments that may accompany a resolution. Accountable for providing guidance and advice in problem resolution to other employees of CIBC, including those in a more.

Toronto, Canada Area

• Prime Responsibilities:
• Working with assigned portfolio with clients to assist with their financial difficulties, help get through arrears, refinance, etc.
• Responsible for working on retail mortgage accounts.
• Responsible for disputes and resolution to the mortgage accounts by offering appropriate refinance options.
• Project work: penalty reduction accounts for mortgage accounts with properties under sale in deficiency or demand.
• Project work: worked in ALBERTA FLOOD refinance team in 2013 to assist with capitalization, payment deferments, etc. Worked in pre-payment waiver project for CIBC retail mortgages.

Dhaka, Bangladesh

• Prime Responsibilities:
• Working at the decision-making unit for the financial planning and budget control of the Department of Foreign Affairs & Trade.
• Undertake monthly bank reconciliation of the official banking accounts using SAP. Worked as Systems Administrator to create new user, system monitoring, and re-building works stations.
• Liaise and negotiate with suppliers for office services procurement, maintenance agreements, etc. Ensure financial procurement guidelines, and the highest ethical standards, are followed.
• Lead, direct and supervise staff responsible for provision of management *common services* for the High Commission- the services include administration, protocol, human resources, and office services. Monitor and.
• Assist the Senior Administrative Officer in matters relating to Locally Engaged Staff (LES) management, including:

Mcom (Honours), Information Systems, 95%

Activities and Societies: Department of Commerce debate team.Completed Master of Commerce (Information Systems).

Mba, Marketing, Gpa 3.70

Activities and Societies: Presentation skill workshop.Received master’s degree in MBA (Marketing).

Bba, Accounting, 85%

Graduated with Bachelor in Business Administration (Accounting).