Individually or in cooperation with other personnel, supports school and district events (IE: Inservice events, Back to School Night, Student/Teacher Conferences, Incoming Freshman Night, College Night, Scholarship Night, etc.). Evaluates situations involving staff, parents, and students to determine appropriate action or direct to appropriate personnel for resolution. Receives and resolves concerns and complaints using knowledge of school policies, procedures, rules, and other requirements. Enter student-related documentation into Powerschool/Skyward to maintain accurate and timely records. Records include but are not limited to residency, attendance adjustments, registration of returning students, fee waiver application, free/reduced lunch application conference, and MTSS updates.Effectively communicates with parents, students, staff, and administration in person, by telephone, email, or letter to provide detailed information related to students and school and district events. Maintains, manages, and coordinates Team member calendars for regularly scheduled events and new appointments. Prepares calendar invites and communicates with all necessary parties. Interprets and communicates policies and procedures to staff, students, and parents professionally and courteously. Uses discretion and sound judgment in referring intricate or time-sensitive details to appropriate administrators. Composes, edits, and creates Team memos, agendas, and other office communication as directed. Manages Team budgets, facilitates purchase orders, and maintains tracking/receipt paperwork. Coordinates and provides administrative support for activities and projects related to student services. Coordinates programs and activities, such as meetings, workshops, and travel for staff and students. Develops student data reportsMaintains confidentiality by keeping sensitive and personal information confidential. Attends to all other duties as assigned by the supervisor.

Provided administrative support to the Special Education Department, including schedulingmeetings, managing calendars, and handling communications.Coordinated and maintained records for Individualized Education Programs (IEPs), ensuringcompliance with federal and state regulations.Assisted with the preparation of reports and documentation required for special education services.Managed confidential student records, demonstrating a high level of discretion and adherence toprivacy policies.Supported teachers and staff with various administrative tasks, contributing to the smoothoperation of the department.Facilitated communication between parents, teachers, and administrators, addressing concernsand providing information as needed.Managed paraprofessional schedules and coordinated coverage during times of absence, ensuringcontinuous support for students.

Acted as the primary point of coordination and owner of the relocation process for internationalrelocating employees and permanent international relocations.Demonstrated a strong commitment to maintaining high levels of customer service whileoverseeing the delivery of a comprehensive range of assignment management services.Coordinated and executed various services, including policy counseling, destination services,household goods shipping, intercultural services, expatriate compensation-related services, foreignlanguage services, expense management, visa/immigration services, ongoing assignment support,and repatriation.Served as the single point of coordination for all supply chain partners and advocated for relocatingemployees. Successfully selected and managed preferred global partners for each relocatingemployee, ensuring clear and concise communication for quality service delivery.Collaborated with internal support functions to ensure a seamless and successful relocationexperience for employees.Provided regular status updates to relocating employees, keeping clients informed about anyissues and offering effective solutions as challenges arose. Completed client projects and reportsas requested.Demonstrated expertise in the ongoing administration of expatriate compensation elements andmaintained compensation update requirements as scheduled.Led and participated in client briefings to provide updates, action items, and address concerns forrelocating employees.

Acts as the principal contact for the customer; managing, advising upon and overseeing the full relocation and/or assignment cycle. The Takes ownership of managing the customers’ requirements and ensure that appropriate third party service provisions are in line with the agreements in place while working with internal BGRS departments to facilitate services. Additionally, seeks out opportunities to broaden the relationship with the customer by offering additional company services, where it is considered fitting.Provides cost analysis for corporate relocations or assignments. Leads briefings and orientations of each customer in the authorized services and policies to be provided, including compensation details where applicable. Leads and participates and client briefing to provide updates, action items, and/or concerns for relocating employees. Performs the role of a subject matter expert of BGRS’ and clients’ portfolio of services and product offering including relocation-related requirements, housing preferences, household goods movement, schooling requirements, immigration requirements, language training needs, travel arrangements, expense management etc. as appropriateTranslates the needs of the customer into solutions via BGRS product and solutions offeringManages all activities and services for customers in alignment with authorized services; including co-ordination of multiple internal departments and third party providers.Pro-actively liaise’s with Clients’ mobility team and other relevant stakeholders to understand and meet client needs as appropriate.Ensures that internal systems are kept up to date with key milestones, documentation and communications so that system data can be used confidently and reliably to drive and inform other company processes.Champions and use BGRS’ ReloAccess site and mobile application with customers to ensure customer is aware of available tools and self-service support.

· Acts as the primary point of coordination for international assignees providing high levels of customer service while overseeing the delivery of the entire spectrum of assignment management services, including: policy counseling, destination services, household goods shipping, destination services, intercultural services, visa/immigration services, ongoing assignment support, and repatriation.· Manage expenses at the lowest possible level for the client while striving to achieve the maximum amount of revenue for SIRVA.· Coordinate with all internal departments/functions to ensure a successful assignee experience. Manage Global Certified Provider communication process and ensure quality of service delivery.· Communicate/interface with client HR contacts on relocation/assignment issues impacting the employee and family.· Provide assistance with exception management, including recommendations on specific exceptions to policy.· Provide assignee status updates, keeping the client abreast of issues and offering solutions as issues arise, and completing client projects and reports as requested.· Participate in client/prospect visits and presentations. Complete other tasks/responsibilities as required to provide effective support to Manager, Client and Assignees.

Responsible for managing many aspects of international household shipments including managing the relationship with the overseas booking agent and acting as a single source contact for the customer in North America on behalf of the overseas booking agent. To be successful the IMC will communicate with agents, vendors and customers, manage the profitability of the shipments, educate customers as needed and agents regarding process and procedures for international shipping and resolve transportation issues. Additional responsibilities include invoice dispute resolution, providing coverage for absent colleagues, vendor management and selection, all the while focusing on ensuring customer satisfaction.

Initiate contact with private and corporate transferees. Schedule consultation and pre move survey of residence. Analyze survey results, recommend services needed, containers and mode of transportation. Provide pricing to private and corporate contacts. Single point of contact and management of relocation from beginning to end of process. Data entry, processing, and approval of invoices for services.

Single point of contact for domestic relocation of Cartus clients. Initiate contact, schedule of pre move survey, scheduling of pack dates, 3rd party service, and debris removal. Initiate claims process.

Monitor real time operation of the Call Management System to ensure Service Level Agreement (SLA) is being met and all available Customer Service Engineers (CSE's) are actively assigned to calls. Continuously monitor “white space” on the Call Management System to ensure maximum productivity and CSE's Responsible for marking CSE's unavailability on the Call Management System chart for emergency situations as per standardized documentation and making Business Team aware of those occurrences. Review call list. Determine initial urgency and schedule appropriately thru interface with CSEs, Business Team, and customers. Utilize team/geography knowledge to provide feedback to Business Team to improve resource efficiencies. Participate in conference calls as required. Escalate urgent service needs and CSE-related issues and concerns to appropriate management team.Document customer dissatisfaction and field issues and provide to Business Team for appropriate action. Document customer satisfaction and recognition of CSE's for good performance. Contact customers with estimated times of arrival as necessary. Assist with backup Call Management Coordinator Functions Coordinate installation and upgrade of equipment. Project management, team calendar management, and resource implementation.

Independently coordinate field activity through radio, phone, and computer communications. Assist with unique service problems, determine diagnosis of problems, and take appropriate action to remedy trouble. Track technician and TPSP (Third Party Service Provider) daily progress to insure production and time frames are met. Act as liaison between customer, technician, and other internal departments. Update open work orders to be rescheduled or closed, ensuring technician's routes are complete at the end of shift. Professionally handle all types of customer inquiries and complaints to fully resolve customer concerns. Compile, prepare, and maintain various operational reports, logs, and files. Coordinate and schedule installation of equipment and preventative maintenance events with customer and sales department. Order parts for completion of repair by technician. Request emergency replacement of damaged and non-repairable equipment