Oversaw day-to-day business operations and client projects. Managed company’s financial accounts and provided comprehensive status reports on a daily, weekly, and semi-monthly basis to CEO. Directly managed 5 departments and 10 help-desk employees. Maintained close relationships with key clients, conducted in-person presentations and demonstrations, and routinely followed up to provide customer support. Managed contract renewals and new business salesHighlights...*While VP, Untra was recognized as a top 100 fast growing small business in the Philadelphia region.*Increased billable hours 10% by establishing internal processes and procedures to ensure that all client related activities were closely tracked and properly accounted for. *Identified new business opportunities and opportunities to sell additional services to existing clients.

Managed 100+ clients in diverse industries totaling nearly $2 million dollars in revenue. Built and enhanced relationships with clients through understanding their specific needs and priorities. Led the strategy, implementation, and ongoing maintenance of technology solutions. Oversaw cross-functional teams of developers, graphic designers, and technical specialist ensuring that all activity was properly tracked and billed. Identify and close opportunities to sell add-on services to existing accounts.Highlights...**Consistently brought projects in on schedule and within budget while meeting all client requirements.**Forged partnership with new reseller which enabled Untra to increase project profitability by 7%.**Closed $100,000 multi-year contract, the largest contract in company history.**Maintained a 98% client retention rate year over year.**Trained and mentored Level 1 and 2 technicians.

Administered and maintained 20 servers, including web servers, exchange servers, and file, print and domain servers. Planned for client-wide hardware and software upgrades and oversaw licenses. Installed, troubleshot and supported approximately 200 computers and all operating systems. Continually analyzed server behavior, physical security, and data integrity to ensure optimal performance of the systems. Highlights...***Recognized by CEO for thoroughly documenting ticket incidents and instruction sheets***Quickly promoted to Project Manager due to outstanding performance in role