Md Mozammel Hossain

Md Mozammel Hossain Email and Phone Number

Customer Services Officer at Malaysia Airlines @ Malaysia Airlines
sepang, selangor, malaysia
Md Mozammel Hossain's Location
Dhaka, Bangladesh, Bangladesh
About Md Mozammel Hossain

Self-motivated and goal-oriented, advanced graduate proficient in handling a variety of tasks, including customer servicing, flight operations, serving organization to stay always on top, serving both organization and passenger with moral ethics and principle, cost analysis.Capable of effectively finishing work in a limited time frame, providing leadership when it is needed and maintaining service excellence. Adept an identifying ways to reduce expenses without compromising quality.Exceptional level of versatility and multi-tasking coupled with excellent verbal and written communication skills.Eager to leverage advanced graduate level training to drive optimal business results.

Md Mozammel Hossain's Current Company Details
Malaysia Airlines

Malaysia Airlines

View
Customer Services Officer at Malaysia Airlines
sepang, selangor, malaysia
Employees:
6091
Md Mozammel Hossain Work Experience Details
  • Malaysia Airlines
    Customer Service Officer
    Malaysia Airlines Jan 2024 - Present
    Dhaka, Bangladesh
  • Singapore Airlines
    Customer Services Officer
    Singapore Airlines Jul 2022 - Dec 2023
    Gsa Saimon Global
    Supervised a team of 5-8 Customer Service Agents and achieved 90% on-time flight closure rate, resulting in improved overall on-time performance for Singapore Airlines at Dhaka.Assisted the Duty Manager and Station Manager in managing flight disruptions, misconnections, and other passenger-related disruptions, ensuring minimal impact on passenger experience.Resolving customer document problems and complaints while on duty and working with all departments including Customer Relations, Reservation & Ticketing team to provide timely and effective solutions to passengers’ issues.
  • Singapore Airlines
    Senior Customer Service Assistant
    Singapore Airlines Jan 2021 - Jun 2022
    Bangladesh
    Collaborated with Ground Handling Agents (GHA) to improve passenger check-in and boarding processes, resulting in a 15% reduction in wait times.Gathering up to date information with industry trends, best practices, and the latest tools and technologies related to crisis and delay handling procedures.
  • Singapore Airlines
    Senior Customer Services Agent
    Singapore Airlines Jul 2017 - Dec 2020
    Hazrat Shahjalal International Airport
    Improved the efficiency of the ground handling bill verification process by implementing new procedures and techniques, resulting in a 30% decrease in errors.Demonstrated exceptional leadership skills by providing training and guidance to new customer service agents on flight operation, pre & post flight activities resulting in improvement in their performance and customer service skills.
  • Singapore Airlines Ltd
    Customer Service Agent
    Singapore Airlines Ltd Nov 2013 - Jun 2017
    Hazrat Shahjalal International Airport
    Facilitated seamless check-in & baggage acceptance for 250+ passengers daily while consistently conforming to company procedures & standards regarding customer service, security, and safety.Collaborated with other departments, including cargo and ground handling teams, to ensure a seamless customer experience.Oversaw partner lounge bills and invoices, verifying monthly records and ensuring accuracy and timely processing of the bills.
  • Grameenphone Ltd
    Intern
    Grameenphone Ltd Jan 2013 - Apr 2013
    Gp House
    Distribution And Retail Sales Department On Commercial Division With Skills Development Team.

Md Mozammel Hossain Education Details

Frequently Asked Questions about Md Mozammel Hossain

What company does Md Mozammel Hossain work for?

Md Mozammel Hossain works for Malaysia Airlines

What is Md Mozammel Hossain's role at the current company?

Md Mozammel Hossain's current role is Customer Services Officer at Malaysia Airlines.

What schools did Md Mozammel Hossain attend?

Md Mozammel Hossain attended American International University-Bangladesh, Dhaka Commerce College, Willes Little Flower Higher Secondary School.

Who are Md Mozammel Hossain's colleagues?

Md Mozammel Hossain's colleagues are Alvin Lee, Capt Hj. Norkamal Hj. Omar, Ain Sahari, Sharul Anuar Masri, Mior Mohd Shazali Samsudin, Asrun Kasim, Firdaus Zulkefli.

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