Md Mozammel Hossain Email and Phone Number
Self-motivated and goal-oriented, advanced graduate proficient in handling a variety of tasks, including customer servicing, flight operations, serving organization to stay always on top, serving both organization and passenger with moral ethics and principle, cost analysis.Capable of effectively finishing work in a limited time frame, providing leadership when it is needed and maintaining service excellence. Adept an identifying ways to reduce expenses without compromising quality.Exceptional level of versatility and multi-tasking coupled with excellent verbal and written communication skills.Eager to leverage advanced graduate level training to drive optimal business results.
Malaysia Airlines
View- Website:
- malaysiaairlines.com
- Employees:
- 6091
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Customer Service OfficerMalaysia Airlines Jan 2024 - PresentDhaka, Bangladesh -
Customer Services OfficerSingapore Airlines Jul 2022 - Dec 2023Gsa Saimon GlobalSupervised a team of 5-8 Customer Service Agents and achieved 90% on-time flight closure rate, resulting in improved overall on-time performance for Singapore Airlines at Dhaka.Assisted the Duty Manager and Station Manager in managing flight disruptions, misconnections, and other passenger-related disruptions, ensuring minimal impact on passenger experience.Resolving customer document problems and complaints while on duty and working with all departments including Customer Relations, Reservation & Ticketing team to provide timely and effective solutions to passengers’ issues. -
Senior Customer Service AssistantSingapore Airlines Jan 2021 - Jun 2022BangladeshCollaborated with Ground Handling Agents (GHA) to improve passenger check-in and boarding processes, resulting in a 15% reduction in wait times.Gathering up to date information with industry trends, best practices, and the latest tools and technologies related to crisis and delay handling procedures. -
Senior Customer Services AgentSingapore Airlines Jul 2017 - Dec 2020Hazrat Shahjalal International AirportImproved the efficiency of the ground handling bill verification process by implementing new procedures and techniques, resulting in a 30% decrease in errors.Demonstrated exceptional leadership skills by providing training and guidance to new customer service agents on flight operation, pre & post flight activities resulting in improvement in their performance and customer service skills. -
Customer Service AgentSingapore Airlines Ltd Nov 2013 - Jun 2017Hazrat Shahjalal International AirportFacilitated seamless check-in & baggage acceptance for 250+ passengers daily while consistently conforming to company procedures & standards regarding customer service, security, and safety.Collaborated with other departments, including cargo and ground handling teams, to ensure a seamless customer experience.Oversaw partner lounge bills and invoices, verifying monthly records and ensuring accuracy and timely processing of the bills. -
InternGrameenphone Ltd Jan 2013 - Apr 2013Gp HouseDistribution And Retail Sales Department On Commercial Division With Skills Development Team.
Md Mozammel Hossain Education Details
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3.61 (Out Of 4) -
Dhaka Commerce College4.80 -
Willes Little Flower Higher Secondary School4.50
Frequently Asked Questions about Md Mozammel Hossain
What company does Md Mozammel Hossain work for?
Md Mozammel Hossain works for Malaysia Airlines
What is Md Mozammel Hossain's role at the current company?
Md Mozammel Hossain's current role is Customer Services Officer at Malaysia Airlines.
What schools did Md Mozammel Hossain attend?
Md Mozammel Hossain attended American International University-Bangladesh, Dhaka Commerce College, Willes Little Flower Higher Secondary School.
Who are Md Mozammel Hossain's colleagues?
Md Mozammel Hossain's colleagues are Alvin Lee, Capt Hj. Norkamal Hj. Omar, Ain Sahari, Sharul Anuar Masri, Mior Mohd Shazali Samsudin, Asrun Kasim, Firdaus Zulkefli.
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Md. Mozammel Hossain
Erp | Functional Consultant | Implementation | Customized Solution | Techno-Functional Consultant At Fusion Infotech | It Manager At Lira GroupDhaka, Bangladesh -
Md Mozammel Hossain
Expert In Web & App Development | Php | Javascript Es6 | Ecommerce Website| Seo | |Shopify Expert | Wix | Wordpress | Digital Marketing | #Webdevelopment #Graphicdesign #Appdevelopment #Digitalmarketing #DataentryKhulna, Bangladesh
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