Mishael Zen Pamaran Email and Phone Number

LEAD ACTIVATIONa) Contacted assigned leads to promptly confirm meeting schedules.b) Documented meetings scheduled with clients on the company’s system.c) Invited leads to bring other interested probable clients.d) Performed all necessary tasks before the meeting to ensure its success, including meeting reminders and logistical arrangements.e) Conducted the face-to-face and with “consumer experience standards” f) Assigned schedules for B2B activations.g) Prepared all items needed for activation.h) Pre-aligned activities and programs to be executed during activationi) Perform product trials, facilitated purchases, and executed other special programs/activities.RETAINING THE HIGHEST STANDARDSa) Executed initiatives adhering to the company’s Sales Coach Operations Guidebook, including, but not limited to: mobile selling, inventory management, and mobile booth readiness at B2B activations.b) Managed staff to perform duties with utmost excellence for great sales outcomes.c) Targeted monthly quota and contributed to the team target.d) Discussed all necessary information about the product in a comprehensible manner for the client’s advantage.

Worked with different offices and organizations to understand the needs of constituencies to properly provide quality service.Devoted special emphasis to punctuality and worked to maintain an outstanding attendance record.Prepared a variety of different written communications, reports, and documents.Coordinated with different offices to implement new policies, events, and tasks swiftly.Carried out day-to-day duties accurately and efficiently.Reviewed and implemented office procedures and policies.Exceeded goals through effective task prioritization and great work ethic.Prepared project proposals that are relevant to the programs of the executive office.Participated in continuous improvement by generating suggestions, and engaging in problem-solving activities to support teamwork.

Prepared, keyed in, edited, and proofread correspondence, invoices, presentations, brochures, publications, reports, and related material from machine dictation and handwritten copyOpened and distributed incoming regular and electronic mail and other material and coordinate the flow of information internally and with other departments and organizationsScheduled and confirmed appointments and meetings with the public and private sectors.Ordered office supplies and maintained inventoryAnswered telephone and electronic inquiries and relay telephone calls and messagesSet up and maintain manual and computerized information filing systemsDetermined and established office proceduresGreeted visitors, ascertain the nature of business, and directed visitors to the employer or appropriate personArranged travel schedules and make reservationsOrganized conferences and meetings.Acted as the first point of contact and set appointments.Established and maintained client rapport by utilizing quality customer service.Assisted office team by making phone calls, copies, and appointments.Routed incoming mail and messages to relevant personnel without delay.

Assisted customers plan travel time and routes, prepared and issued tickets, assigned seats, prepared boarding passes, checked baggage, attended boarding gatesAnnounced pre-boarding information and announcements before the flight.Traced lost, delayed, or misdirected baggage for customers.Verified identification and travel documents to efficiently board passengers for an on-time departure.Coordinated operational messages to operations control, ramp agent, and downline stationsCalculated load weights for compartments of aircraft using charts and computersProvided information on airline passengers and processed mileage points.Used Amadeus Altea software system to prepare pre-departure and post-departure reports and passenger manifests.Resolved customer requests, questions, and complaints by analyzing individual situations and determining the best use of resources.

Internship and training.Passenger support upon arrival and check-in at the airport counter.Assisted passengers before the flight and during arrival.Practiced standard operating procedures in the office.Handled passenger complaints and concerns such as delayed flights, lost and misrouted luggage, flight schedule, and status.