Staff Program Manager, Charging Service Operations
CurrentLeverage operational expertise and data to foster collaboration between Charging Service Operations and cross-functional teams, including Product, Engineering, Manufacturing, Deployment, and Finance. Drive product enhancements, reduce service demand and costs, and deliver an exceptional charging experience for our customers.Align Charging Service Operations and other Service functions with Commercial teams to establish, execute, and maintain Service Level Agreements for Rivian Adventure Network, Rivian Waypoints Network, and Internal Assets, encompassing production locations, service center locations, office spaces, and development facilities.Identify and champion work stream opportunities to continuously elevate Charging Service Operations capabilities, processes, and systems. Foster a robust operating rhythm by hosting standing meetings and ensuring accountability for follow-up actions. Gather and forecast resource requirements to enable effective operations.#EVcharging