ALONE is a national organisation that supports and empowers older people to age happily and securely at home. ALONE supports individuals and their families to work with other organsiations and campaign nationwide to improve the lives of older people. ALONE works with older people who experience loneliness, homelessness, poverty or any other difficulty that negatively impacts their ability to age happily and securely in place and support them to address these challenges by working together to find long term solutions.The role of Service Manager in CHO5-Provide leadership and manage services for ALONE covering the South East of Ireland (CHO5) including Support Coordination, Visitation Support and Befriending, Telephone Support and Befriending.-Manage team of Support Coordinators, Volunteer Support Officers, Telephone Support Coordinators and Volunteers.-Onboarding, training and mentoring of new team members.-Monitor team cases, review planning and outcomes and provide support and guidance as required.-Responsible for performance development and skill expansion of team members.-Considerable effort applied to improving and developing team engagement, dynamics and morale.-Encouragement of innovation within the services and in addressing gaps and blocks to the ability of older people to age in place.-Promote and develop the utilisation of assistive technology in support of older people aging in place.-Develop and manage relationships with local statutory, Community and Voluntary organisations and stakeholders.-Promote ALONE Services, build referral pathways and capacity to meet the needs of older people in the CHO5 area.-Identify gaps and blocks in service provision and work both internally and in collaboration with external agencies to design solutions.-Create and manage the monitoring of weekly metrics across the ALONE Services nationally.-Provide information, metrics, and reporting on a weekly and monthly basis as well as for funding reports as required.

• Managed a community based mental health program covering Perth Metro and rural areas.• Responsible for the coordination of and engagement with the participant and their recovery workers and recovery support workers, clinical teams, housing organisation, and all other services the person chose to include in their recovery journey.• Headed the recruitment, onboarding, program specific training, performance development of team members.• Created a manual for both the Manager and Recovery Support Worker roles providing in depth processes on how to effectively and efficiently engage in the roles.Ensured all team members maintained mandatory training requirements to ensure effective and efficient service provision.• Provided one on one supervision to team members to ensure each team member was actively reflecting on their practice and addressing any issues that affected their service provision.• Report preparation for internal and external requirements.• Oversaw the Individualised plans, budgets and monitored outcomes and the steps being taken towards meeting the participant’s aims.• Engaged in working group to identify areas of need and gaps in services within the Perth metro and rural areas.• Managed after hours on call service for participants of the ICLS program.• Worked with the team to improve morale, accountability, knowledge, and innovation.• Staff retention rates of quality team members in the ICLS team improved dramatically which in turn ensured that service provision excelled.• Headed a service audit of one of the NDIS services and instigated reforms that improved participant engagement, service delivery, accountability, and alignment of organisational, participant and service goals.• Spearheaded the creation of a relief worker pool that provided casual relief staff to outreach support services across the organisation including set up, policy and process development, recruitment and training, allocation and tracking of the relief pool.

Team Lead for PHaMs, ROS and Carer Support• Managed three community-based programs across Perth metro and rural areas.• Instigated a wide-ranging policy and process review and redesign to ensure each program was meeting their requirements.• Provided one on one supervision to team.• Recruited, onboarded, trained, and supervised team members for each program as required.• Consistently strove to develop and expand relationships in the community across participants and their families, service providers, organisations, and government bodies.• Regular reporting relationships managed internally to senior managers and board as well as to external services such as the Department of Social Services.• Fund-raised for and organised two weekend get-aways for participants of Carer Support program, providing free transport, accommodation, food, and multiple daily activities.• Restructured the team dynamics through listening and open and clear leadership

The Partners in Recovery (PIR) program is about helping those who experience mental distress on their journey to recovery. Through a collaborative system that fully involves the individual, agencies, service providers, families, and carers, consumers in the program can follow a personalised journey that leads them toward recovery.• Utilised assessments to ensure the participants aims and needs were identified and facilitated coordination of care to include the participant, their significant others, clinical, community and government supports and services.• Supported and developed links between the community, clinical services other NGO’s and services.• Development of referral pathways between supports and services.• Strong focus on community-based recovery model relating to severe and persistent mental health difficulties.

PIR aims to support people with severe and persistent mental illness with complex needs and their carers and families, by getting multiple sectors, services and supports they may come into contact with (and could benefit from) to work in a more collaborative, coordinated and integrated way.Through system collaboration, PIR promotes collective ownership and encourage innovative solutions to ensure effective and timely access to the services and supports required by people with severe and persistent mental illness with complex needs to sustain optimal health and wellbeing.The ultimate objective of PIR is to improve the system response to, and outcomes for, people with severe and persistent mental health issues who have complex needs by:• facilitating better coordination of clinical and other supports and services to deliver 'wrap-around' care individually tailored to the person's needs;• strengthening partnerships and building better links between various clinical and community support organisations responsible for delivering services to the PIR target group;• improving referral pathways that facilitate access to the range of services and supports needed by the PIR target group and• promoting a community-based recovery model to underpin all clinical and community support services delivered to people experiencing severe and persistent mental illness with complex needs.

Options create employment opportunities for people with disabilities and assist in maintaining their employment – since beginning, Options have helped more than 5,000 West Australians with a disability find and maintain meaningful employment.DES Case Manager supporting people experiencing disability to maintain their employment in the open market as well as structuring and implementing plans to improve their employability and progress in their careers.

Knight Piésold is an international consulting company providing engineering and environmental services for the mining, power, water, transportation and construction sectors.I was hired on a temporary contract to assist the Personal Assistant to the Managing Director and cover her leave. I was responsible for:-maintaining office systems, including data management and filing;-arranging travel, visas and accommodation for the Managing Director and other staff;-screening phone calls, enquiries and requests;-meeting and greeting visitors at all levels of seniority;-organising and maintaining diaries and making appointments;-dealing with incoming email, faxes and post;-carrying out background research and presenting findings;-producing documents, briefing papers, reports and presentations;

The Hazelton Clinic provides extensive services for those seeking help including but not limited to counselling – individual, couples and family; clinical psychology services; psychiatric services; mediation services; group courses.As Clinic Manager I was responsible for:-Handling the clinic’s routine operations;-Creating and executing clinic related human resource objectives and customer service; -Managing facilities, equipment, supplies, personnel and resources; -Examination and resolution of complaints received from staff, visitors, clients and therapists; -Monitoring good workplace behaviour and identifying issues and use resources to resolve; -Staff recruitment, training and retention strategies. -Improvement of staff - client interactions through client satisfaction tools. . -Management of the clinic calendar.-Streamlining procedures;-Clinic and therapist statistics;-Daily, weekly and monthly logs.

The Hazelton Clinic provides extensive services for those seeking help including but not limited to counselling – individual, couples and family; clinical psychology services; psychiatric services; mediation services; group courses.As a Referral Officer I was responsible for:-General administration duties;-Handling calls from clients and therapists;-Allocating clients to therapists based on interest and experience;-Report preparation;

I was involved with The Tolisons Group from it's inception. As Office Manager I was responsible for:- Designing the filing system.- Maintaining office services by organising office operations and procedures.- Controlling correspondence.- Assigning and monitoring clerical functions.- Maintaining office efficiency by planning and implementing office systems.- Designing and implementing policies by establishing standards and procedures, monitoring and adjusting where necessary.- Scheduling, assigning and monitoring work and results.- Report preparation, analysis and summaries.- Staff training.- Budgeting and ordering office stationary and equipment.

Cork Centre for Independent Living works in partnership with people with disabilities, the HSE & FÁS to provide a range of support and services to people with disabilities living in South lee area of Cork city.Their main aim is to empower and enable people with disabilities to achieve Independent Living, choice and control over their lives and to achieve full and active participation as equal citizens in society.The services offered by Cork CIL aim to respond to individual needs and preferences. Everyone who uses the Cork CIL services is unique, however many people who do use the services have very complex and high support needs.As a Personal Assistant I assisted those experiencing disability to live the life of their choosing. This was done through home care, personal care, social outings, acting as an advocate and assisting and promoting self-advocacy.

Abtran are Ireland's leading provider of Business Process Outsourcing.During my time with Abtran I was employed as a Sales and Customer Service Advisor on the Sky TV account where I was responsible for:-New client registration.-Warm and cold calling.-Customer Service.