Developing Business; Support new Strategies, Customer Experience

www.iqtlab.com.br

- Responsible for Service, Replacement Parts, Parts Stock and Logistics areas, annual planning and strategy (budget, P&L), leadership of up to 120 employees, Aftermarket contact with customers, new-product development for the market and KPI control. - Planning and execution of team and cost restructuring projects. - Building and monitoring the sales team for products, services and replacement parts. - Interfacing with the aftermarket area at headquarters in Germany. - Responsible for the team of Managers, Supervisors, Administrative Personnel and Technicians throughout Brazil. - Responsible for the Quality department. Main Projects and Results: - Transformation of the reactive Aftermarket into a profitable area, transforming 70% of floating revenue into fixed revenue by implementing maintenance contracts. - Increased customer satisfaction, improved networking capital in parts stock, restructuring and centralizing service in a single region, ensuring lower costs and better work standards. - Restructuring the Aftermarket area, reducing costs by around 30%, providing alignment with new corporate structure in strategies and targets. Creation of the Aftermarket team. - Development and implementation of aftermarket products, allied with sales-team building and monitoring via CRM. - Restructuring costs and new-product development to balance margins. - Process standardization, internal and external audits. - Installations, maintenance and technical consultancy for customers throughout Brazil. - Creation of training projects, and changes in processes to reduce installation times and costs. - Deployment of remote support, generating service agility and reducing technical-hour and travel costs by 30%. - Competition analysis and customer polls to understand their real needs. - Active participation in the SAP ERP deployment project.

Desenvolvimentos de novos produtos na area de pós venda

Gerente de Serviços Brasil e América Latina

Gerente de Serviços Brasil com equipe de 120 profissionais

Responsável por implementação e auditorias das normas de qualidade na empresa

Responsabilidade de equipe técnica de campo

Serviços de campo em todo o Brasil

Representante Brasileira da Heidelberg Druckmaschien AG- Responsável pela instalação de novos equipamentos e reparos de equipamentos em campo.- Participação em feiras e palestras do segmento.

03/1991 – 07/1995 GRUPO FOLHA DE SÃO PAULO Empresa do ramo jornalístico Engenheiro de Manutenção de Equipamentos Gráficos Responsável pela instalação de novos equipamentos e reparos de equipamentos inhouse.

Desenvolvimento de produtos na area de automação / ergonomia