Clientes Globais, Especialistas Locais

Diretor de agencia

Main responsibilities: • Sales, Marketing, Channel Strategy, Product Placement, Profitability, Market and Competitors analysis;Tasks and achievements:• Rightsizing of the commercial team, account reallocation, new routes definition, salesmen agenda redefinition, weekly target implementation, sales team daily follow up, implementation of new internal support procedures and direct negotiation of product with factories around the globe, made possible the following results: • 2016 – Expected growth of 22% in sales vs. 2015;• 2015 – Growth of 12,62% in sales;• 2015 - Nº1 position in SxS sales (GFK data);• 2014 – Winner of “Product of the year award” in WM and WD categories;• 2014 – Growth of 12,50% in sales;• 2014 - Nº1 position in SxS sales (GFK data);• 2013 – Subsidiary of LG group with bigger growth in Europe, in WM category (55%);• 2013 – Growth of 33,19% in sales;• 2013 - Nº1 position in WM sales (GFK data);• 2013 – Winner of “Product of the year award” in WM and REF categories;• 2013 – Winner of “Top Ten award” of Quercus in REF category.• Since 2012 sales continuously show a two-digit growth per year, opposite to the market.• Since 2011 profitability changed from negative to positive%.

Main responsibilities: • Credit & Risk analysis, Billing, Collections and Payment Methods, Claim Management and Litigation;• Team recruitment, on job training and procedures definition;• Credit & Risk policies definition;• Management of customers in the Factoring business;• Management of customers included in the Insurance Company business (Cosec / Coface / QBE / KEIC);• Management of bank guarantees, commercial bills and comfort letters.Tasks and achievements:• Decrease of average collection time from 180 to 81 days;• Duplication of credit limits granted by insurance companies to LG customers (to 200M€);• Strong reduction of bad debts due to implementation of a new credit & risk policy (100K€);• Recovery of approx. 1M€ of commercial bills and comfort letters;• Negotiation and cost reduction with bank guarantees of LG customers in approx. 70%;• Negotiation of third party agreements with banks and commercial entities without credit insurance that aloud to increase LG customer database in 25% without additional risk (A/C customers).

Main responsibilities: • Collections, Risk Management, Fraud and Litigation;• Team restructuring, on job training and procedures definition;• Collections and Fraud policies definition.

Main responsibilities: • Recruiting, on job training and management of Credit & Fraud teams, conception of the project and procedures of those areas and lead the recruitment, training and implementation of Collection and Payments Department members.

Main responsibilities: • 1990 – Credit Department;• 1991 – Fraud Department;• 1992/1997 – Bureau of Investigation;• 1998 – Collection Department;• 1999 – Litigation Department.

• Graduated by Portuguese Air Force as Military Air Traffic Control Specialist, served as Operational Air Traffic Controller in Aveiro and Portela air bases.• Graduated by International Civil Aviation Organization (ICAO) as Civilian Air Traffic Controller.