Passionate CX Consultant | Genesys Engineer | IVR DeveloperStared my CX journey by providing consultation for implementation of opensource CX solutions, I specialize in Genesys Framework, PureEngage, and cutting-edge genesys applications and CX technologies.•Technical Proficiencies:SIP Protocol Genesys solution deployment and configuration•Technology Landscape:CX, Customer Experience, Contact Center, CaaS, UCaaS, Unified Communications•Programming and Tools:VXML, JavaScript, Node JS, Bash ScriptingGIT, Linux, WireSharkMicroStrategy, GCXI, WFM, CCPulse, Pulse•Published Author:
Moksa Technologies
View- Website:
- moksatechnologies.com
- Employees:
- 162
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Senior ConsultantMoksa TechnologiesMumbai, Mh, In
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Genesys Engineer - ConsultantMoksa Technologies Apr 2022 - PresentMumbai, Maharashtra, IndiaKey areas of focus include developing IVR/call flows using Genesys Composer, optimizing flows with JavaScript/ECMA script, and integrating SOAP and REST services to enhance IVR capabilities and overall CX experience. My proficiency extends to VXML deployment, hosting, testing, bug fixing, and providing resolutions for production issues. Working as a leading resource for GVP and Genesys IVR solution implementation.
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Associate ConsultantMoksa Technologies Jan 2022 - Apr 2023Mumbai, Maharashtra, IndiaOverseeing the deployment and optimization of Genesys components specially IVR and inbound applications. I am responsible for troubleshooting production issues by thoroughly analyzing logs related to SIP, RM, MCP, and other relevant components. My efforts are directed towards ensuring a robust and efficient system that operates seamlessly, addressing challenges and optimizing performance in real-time.
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Trainee ConsultantMoksa Technologies Aug 2021 - Jan 2022Mumbai, Maharashtra, IndiaI commenced my journey with MokSa Technologies as a Trainee Consultant, where my primary responsibilities involve the configuration of Genesys components and ensuring the seamless operation of IVR call flows. On a day-to-day basis, I engage in tasks that contribute to the efficient functioning of Genesys components, with a particular focus on optimizing IVR call flows for enhanced performance.
Meraj K. Education Details
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Computer Software Engineering
Frequently Asked Questions about Meraj K.
What company does Meraj K. work for?
Meraj K. works for Moksa Technologies
What is Meraj K.'s role at the current company?
Meraj K.'s current role is Senior Consultant.
What schools did Meraj K. attend?
Meraj K. attended Mumbai University Mumbai, Anjuman-I-Islams School Of Engineering And Technology Atanjuman-I-Islam Kalsekar Technical, Mumbai.
Who are Meraj K.'s colleagues?
Meraj K.'s colleagues are Ankita Duggal, Vinay Kaushik, Muhammed Farukh Siddiqui, Vishwajeet Singh, Jayendra Yadav, Jay Mishra, Shriram Shirke.
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