- Led root cause analysis investigations to enhance process performance and ensure compliance with industry standards.- Implemented and monitored process improvements, ensuring consistency and accuracy in production.- Acted as Change Control Owner for process-related changes, ensuring seamless transitions and minimal disruption.- Conducted risk assessments and drafted comprehensive reports to guide decision-making processes.- Modeled processes using BPMN 2.0 for documentation, contributing to robust quality assurance practices.- Assisted in the validation of a newly implemented operations platform.

- Assisted in project management for web portal projects, focusing on quality control and process efficiency.- Supported the creation and revision of advertising texts and materials, ensuring consistency and quality.- Selected and set up a new task management software to streamline team communication/task tracking and conducted employee training.- Modeled client care processes to increase customer loyalty and improve communication pathways.

Significantly improved Portuguese skills and gained a deep understanding of Brazilian culture.

- Planned and conducted experiments and assays with a high degree of accuracy and attention to detail.- Analysed and interpreted complex data sets, identifying patterns and anomalies.- Applied various molecular biology and biochemical methods, ensuring precision in execution.- Supervised cell and bacterial cultures, maintaining strict adherence to protocols.