1. Implement the recruitment and selection process line with the set human resources policies and procedures 2. Train and develop, through identifying staff training needs, design and management of the annual training plan, budget, implementation of the training programme3. Undertake skills audit of all staff within the company. 4. Implement the performance management system (PMS), through supporting and monitoring of the performance appraisal process, preparation of overall staff performance reports 5. Rewards management, administer staff payroll, allowance, benefits (medical, life insurance), and distribution of pay slips to all staff in accordance with the compensation and benefit policy 6. Maintain the company records, though ensuring proper filling, arrangement, storage and provision of records 7. Fleet management, allocate and monitor the movement and maintenance of company fleet in accordance with the fleet management policy and guidelines 8. Maintain a clean and safe working environment, through coordination of the cleaning activities, arrangement of working setup, presence of fire management systems 9. Monitor distribution utilization of office materials and equipment 10. Prepare administrative, human resource reports on a weekly and monthly basis11. Any other duties as may be given by Management12. Following Quality Management System ( ISO 9001: 2015

• Manage, create, implement and supervise policies / regulations.• Plan, implement and evaluate policies, programs and practices in terms of labor relations and human resources.• Develop and administer human resources plans and procedures for the company personnel.• Be responsible for the entire recruitment process for new agents.• Prepare the contracts of new agents.• Plan, organize and control activities and actions.• Follow-up of attendance and leave forms.• Prepare the monthly pay sheets for all the staff of the company.• Supervise the functions of the departments and manage the employees.• Know well each of the human resources disciplines.• Prepare evaluation sheets for all staff to submit to line supervisors.• Evaluate the talent of new employees and train them in policies and procedures.• Organize training programs for needy departments.• Resolve conflicts between workers;• Maintain discipline at work and ensure that all workers comply with company rules and regulations.• Maintain the individual files of each agent of the company.• Report regularly to senior management.• Perform any other duties assigned or delegated by his/her immediate supervisor