Nicole Armour Email & Phone Number

Los Angeles, Ca, Us

Los Angeles, California, United States

Manage front desk operations at Rockreation Sport Climbing Centers in Los Angeles, overseeing scheduling, check-ins, and equipment fittings. Instruct rock climbing techniques and safety protocols to enhance visitor experience. Develop strong communication and customer service skills while addressing customer inquiries and ensuring a safe environment.

Taking new strides to work closely with small business to help them succeed.

United States

As a Rigging Specialist at Airborne Systems, I am responsible for assembling, packing, and maintaining parachutes, parts and mortar systems meant for aerospace purposes.I work closely with all departments, including Engineering, Manufacturing, Purchasing, Distribution, Design, and Quality, to ensure that all aspects of the projects were completed in a timely and efficient manner. My responsibilities include amending procedures when necessary, attending training programs to deepen my professional skillset and assist in training fellow associates on existing and new training programs. I also drive improvements to create efficiency, simplify instructions, and enhance safety measures.I demonstrate a strong commitment to customer service by listening and responding to customer requests and forwarding necessary information to superiors, ensuring that their needs are met in a timely and efficient manner. Through this, I’ve built strong relationships with customers, suppliers, and internal stakeholders.My day-to-day responsibilities include working on specific projects to ensure their completion, requesting parts or paperwork for the project, inspecting and untangling lines from parachutes, and washing and drying the equipment. To carry out my duties, I use various Microsoft Office products, as well as thorough understanding of the process of parachute packing.My experience as a Rigging Specialist has given me valuable expertise in the aerospace industry, including knowledge of rigging techniques, safety protocols, and the ability to work in a highly collaborative environment.

Northvale, New Jersey, United States

I have a strong passion for providing exceptional customer service and creating memorable dining experiences. During my tenure as a Server, I honed my skills in managing guest needs, delivering top-notch service, and maintaining an organized and clean restaurant environment by efficiently completing side work tasks. I'm eager to leverage my experience and contribute to new opportunities and challenges.

New Rochelle, New York, United States

As an Emergency Medical Technician at AMR, I maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.In this role, I was responsible for responding to a wide range of emergency situations, including motor vehicle accidents, heart attacks, strokes, and other medical emergencies. I communicated with lucid patients to gather incident and medical history information, ensuring that I had the necessary context to provide effective care. Whether administering first aid, CPR, or other emergency procedures, I always remained calm and focused, keeping patients informed and involved in the decision-making process whenever possible. I was responsible for stabilizing patients and providing care in transit, controlling wounds and injuries en-route to hospitals, prepping patients for advanced treatments, or maintaining conditions pre-arrival.To ensure that my work was effective, I recorded situational triages, medication administration, and patient statuses using MEDS to collect data on EMT effectiveness and emergency preparedness. I worked closely with other medical professionals to provide effective patient care and ensure that our team was prepared for any emergency situation.Throughout my tenure at AMR, I demonstrated a strong commitment to patient care and safety, as well as an ability to think critically and respond effectively in high-pressure situations. I also continuously sought out opportunities to improve my skills and knowledge through ongoing education and training.

Paramus, New Jersey, United States

• Applied various teaching aids to minimize learning gaps and instruct and motivate students.• Used learning assessments to regularly monitor student understanding of class concepts and materials.• Evaluated and revised lesson plans and course content to achieve student-centered learning.• Tested students to assess progress and adapted learning plans in alignment with performance.• Enhanced student comprehension and shortened learning process through new teaching methods.

Union City, California, United States

• Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.• Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.• Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.• Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.• Prepared shift summary reports for supervisor and communicated regularly on goals and progress.• Prepared, calibrated and monitored production levels to achieve targets.• Conducted shift inspections to evaluate operational activities and implement timely resolutions for diverse concerns.• Helped store management meet standards of service and quality in daily operations.• Responded to and resolved customer questions and concerns.• Applied security, safety and loss prevention strategies during shifts.

Oceanside, California, United States

• Maintained energy and enthusiasm in fast-paced environment working with up to 240 customers per day.• Actively listened to customers' requests, confirming full understanding before addressing concerns.• Developed and maintained courteous and effective working relationships.• Carried out day-to-day duties accurately and efficiently.• Used coordination and planning skills to achieve results according to schedule.• Enabled customers to feel welcomed, important, and appreciated by answering questions about their instructors and what to expect on their first experience.• Answered product questions using knowledge of sales and store promotions.• Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.

Lake Elsinore, California, United States

• Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.• Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.• Kept detailed records of daily progress to identify and correct areas needing improvement.• Developed and maintained relationships with customers and suppliers through account development.• Maintained professional, organized and safe environment for employees and patrons.• Maximized performance by monitoring daily activities and mentoring team members.• Evaluated suppliers to maintain cost controls and improve operations.• Recruited and hired top performers to add talent and value to department.• Onboarded new employees with training and new hire documentation.• Resolved staff member conflicts, actively listening to concerns.

Certificate, Data Analytics

Certificate Program, Massage Therapy/Therapeutic Massage, Certification Aquired

Sound Engineering

Emergency Medical Technology/Technician (Emt Paramedic)