Nick Avila Email & Phone Number

Austin, TX, US

Austin, TX, US

Greet and assist customers in a friendly and professional manner.Understand and effectively communicate the features and benefits of different car models.Conduct test drives and provide detailed information about the vehicle's performance and specifications.Negotiate and close deals with customers, ensuring customer satisfaction.Generate leads and follow.

Austin, TX, US

Managed daily operations for Frontline and Backline Support teams in the US and the UK for Chat, Email, and Phone Support.Triaged incoming support email interactions and ensured the set SLA was followed.Mentored and regularly met with all Frontline and Backline support team agents.Met regularly with other Operations Team Leads to ensure proper customer.

San Francisco, California, US

Manage daily operations of the Frontline Support Team, helping with incoming support queues and contributing to frontline support work, as needed, across three time zones (Texas, California, and the UK).Create and maintain the entire Support Team schedule, including ensuring proper coverage on all Email and Chat channels.Manage Enterprise customer.

Austin, TX, US

Manage daily operations of the Escalations Support Team, which included Tier 2 Support, Partner Support and our back line Billing team. Across the ShipStation, ShippingEasy and ShipWorks brands Manage Enterprise customer escalation by working with Product Managers and Account Executives to help triage high priority issues. Worked on process improvements to.

Austin, TX, US

Managed a team of 6 Team Leads and 52 Frontline Agents.Was responsible for hiring and onboarding new staff, including creating and maintaining new hire onboarding path after initial training.Created new processes and improve current methods for growing Frontline staff to increase the effectiveness of Chat, Phone, and Email Support via Zendesk.Worked.

Austin, TX, US

Managed a team of 2 Team Leads and 15 Frontline Agents.Led and coached User Success Staff to improve their individual skills and success metrics.Identified new processes to increase the success of Frontline Agents taking Calls, Chats, and incoming Email tickets via Zendesk.Met regularly with the Director of Support to report weekly metrics to the senior.

Austin, TX, US

Maintain communication with current partner integration to improve partner satisfaction and maintain an optimal user experience for ShipStation usersBe the initial point of contact for existing Integration Partners for problem resolution and liaison for escalations and product development.Collaborates with Business Development and Partner Integrations.

Austin, TX, US

Lead and coach User Success Staff to improve their individual skills and success metrics.Organize and lead training classes for all new Sales and Support Agents.Work closely with ShipStation Users to understand their unique business needs, in order to effectively resolve their issues and streamline their use of ShipStation.Collaborate with other.

Austin, TX, US

Educated new ShipStation users and directed them on the utilization of our features as it relates to their business. Helped new e-commerce businesses understand their need for ShipStation, and how it could be implemented into their current fulfillment process.Responded to sales inquiries through phone calls and tickets in our CRM system.Presented webinars.

Austin, TX, US

Assisted in trouble shooting issues within the ShipStation Application through Chat, Email, and Phone calls through our CRM system.Communicated with users on any open support tickets for escalation purposes. Created new and edited existing Knowledge Base articles.

Austin, TX, US

Domestic operations- Tracked, traced, and coordinated shipments, from pick-up to delivery, for economy, white glove, and expedited shipments via road and air.International operations- Tracked, traced, and coordinated shipments, from pick-up to delivery, for inbound and outbound international shipments into the U.S.Worked with Cargowise, Chicagowise, TMS.

Cupertino, California, US

Worked with customers in the Consumer Sales department as a Mac Expert.Used solution-based sales to assist customers in finding the best Mac, iOS, or accessory products within the Apple Online Store.Worked with customers through an inbound phone queue. Made outbound calls to prospective customers to follow up on previous inquiries. Maintained relationships.

Framingham, Massachusetts, US

Used solution-based sales to help customers find complete solutions in Home Theater, Mobile Media, and Home Entertainment through the Retail Direct Group. Maintained inventory and performed weekly cycle counts. Served as Store Mentor for new-hire training and on-boarding of new employees.