Ensuring the highest levels of customer satisfaction. Specialties•Pre-opening experience. •Complete knowledge of hotel front office operations. •Outstanding oral, written & communication skills (English, French & Italian).•Unparalleled guest relations skills.•Excellent eye for details can carry out actions to improve service standards. •Positive & upbeat approach to colleague’s relations and guest complaints.•Strong interpersonal skills demonstrated by the ability to lead and gain the assistance/cooperation of others, as well as the ability to work effectively with people of different national and cultural backgrounds with sensitivity and respect for diversity. •Strong computer skills especially hotel operating systems (Fidelio, Opera, Opera Sales & Catering / Opera Vision and leading Hotels of the World GDS)/ Amadeus/Opera9 •I am a passionate hard working individual who has invaluable knowledge, has a wealth of experience dealing with Royalty, Heads of State, Celebrities and general public in my previous hospitality roles.
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NbQatar Accommodation Agency Jan 2020 - Feb 2023MoroccoHandles any guest complaints or contentious issues that cannot be settled directly by team members and provides a fast solution.Oversee and supervises guest arrivals and departures with the front office executive and duty managers.Provide high level of customer service and maintain a high profile in the day to day front office operations.Ensure that personalized service is offered to each and every guest.Ensures that the pricing policy and internal audit procedures are duly applied.
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TbTba Dec 2012 - Aug 2014Monitor and work closely with the Front Office Manager to ensure that all areas of Front Office operations are meeting the required guest and employee service levels consistentlyAccountable for the proper training and maintaining of the service levels to maintain high guest satisfaction, as well as meet, pass, and exceed levels required by the Mystery Shopper survey.Check guest in/out and assist with requests.Keep area supplies up to par and notify immediate supervisors of any other service area supply needs.Counsel/trainwhen needed. -
Villa Account ManagerVillas Of Morocco Jan 2010 - Sep 2012Effectively identify the full extent of the customer's requirements to optimize sales of villa products and services. Work with villa suppliers to confirm availability, process and release holds, and invoices the customer once a purchasing decision has been made.Inform customers of the appropriate terms and conditions along with any other relevant information relating to their villa reservation. -
Duty ManagerJumeirah Group / Jumeirah Hotels & Resorts Jul 2006 - Dec 2009DubaiAssist in the overall operation of the Guest Service area which includes: Front Desk, communication systems, Reservations, Bell Staff and transportation Services.Frequently review the arrival report, thus ensuring all VIPs and special request rooms are blocked. -
Front Office Team LeadJumeirah Group / Jumeirah Hotels & Resorts Jul 2003 - May 2006Dubai, United Arab EmiratesPre-opening team. Resolve billing disputes.Ensure arriving guests receive prompt cordial attention & personal recognition.Review and resolve dispute accounts and other discrepancies
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Reservations SpecialistAmanresorts Sep 2001 - Jun 2003MarrakechAccommodate special requests whenever possible.Verifies the guest’s method of payment and follows established credit-checking proceduresAssists in pre-registration and blocking of rooms for reservationsCoordinates room status updates with the housekeeping department
N B Education Details
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Insituit Superieur International Du Tourisme De TangerHospitality Administration/Management -
International Hospitality Operations
Frequently Asked Questions about N B
What is N B's role at the current company?
N B's current role is +.
What schools did N B attend?
N B attended Insituit Superieur International Du Tourisme De Tanger, The Emirates Academy Of Hospitality Management.
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