The purpose of this project was to integrate the vendors from the Security Bank and First American Bank side. The project aimed at migrating all Security Bank programs into existing First American Bank servicing platform and all rewards fulfillment and redemption activity would be integrated into the existing First American Bank Card Services rewards platform. Conducted user interviews, workshops & JAD sessions to understand and articulate business requirements and converted requirements into technical specifications. Interacted with cross functional teams to facilitate gathering of business requirements. Served as a liaison between clients and technical staff to resolve conflicts. Prepared user/business requirements, functional specifications and Use Case System documents. Responsible for defining the scope and business rules of the project, gathering business requirements and documenting them textually or using models.  Performed GAP analysis to identify mismatch between system functionality and business requirements and segregated those into high/low level Use Cases and Activity Diagrams using Rational Rose. Assisted with change, issue, quality and risk management activities, and generated management reports on weekly and monthly basis. Used Query Analyzer, Execution Plan to optimize SQL Queries Created full SDLC project documentation, including: requirements, functional design, technical design, and specs using SnagIt, MS Word and Team Foundation Server. Conducted the FRS and URS reviews and walkthroughs with designers, developers and stakeholders, and performed feasibility and adaptability study. Developed detailed business flows through both high-level and detailed Visio diagrams. Conducted Risk Analysis and Credit Risk Estimation & Analysis like Regression Analysis.Transfer/Rejects, SWIFT Rejects, and daily processing files.

Sprint is a national telecommunication service provider. It offers multi-phase service packets to their service users. Sprint's existing legacy inventory tracking system and account system is connected to the authorized retail stores only. When any existing customer wishes to change his or her device, they have to go through managerial approval through its customer service only. So the activation of any new device was done only at the account specialist level. This project was called "Online ESN Swap" which enables customers directly to activate any new device from their existing online account. The purpose of ESN Swap is to connect the device with existing account, not activation of a new service, yet a new device only. If and when, the company changes any policies, and brings new policies, ESN Swap does not comply with the new rules and policy, yet it enables the existing customers to hold onto their previous terms and services. The obvious reason for "Online ESN Swap" is to give access to its customers that they can perform this web based application on their own.  Communicated with product management as well as internal/external customers to understand requirements and business needs.  Developed Vision Document and use case documents.  Conducted requirement gathering sessions, effectively elicited and helped stakeholders negotiate and prioritize requirements.  Wrote clear, concise, and unambiguous business requirements, functional and non-functional requirements, and UAT test cases using business use cases, sequence diagrams, Activity Diagrams, and other UML techniques.  Conducted meetings to gather requirements and defined scope for new functions and modifications to existing ones.  Interviewed SME's (Subject Matter Experts), asked detailed questions and carefully recorded the requirements in a format that could be reviewed and understood by both business people and technical people.

Projects worked on are PACS (Payments and Cash Services), CTSG-Compliance. PACS application was designed for all payment and cash processing for Corporate TrustServices (CTS). The CTS Gateway Compliance Module is designed to provide functionality for contractual, non-contractual, and user activity tracking, monitoring, reporting and communication. Responsibilities: Worked with the Business sponsor and Project Manager to create Project Charter, which covered Project need, Business scope, Resources and constraints of the project. Performed workflow analysis to help identify Business needs and corresponding solutions. Created Business Requirement Documents, Functional Requirement Specifications and used DOORS to maintain the requirements. Documented all the discussions, stored the requirements and tracked the changes maintaining the versions of document. Created requirements in Iteration development and waterfall method. Documented and maintained Requirements Traceability Matrix (RTM) to validate that all requirements have been tested. Collected requirements for Credit risk calculation Engine Generated Inventory/Exception reports prototype to accelerate the requirements gathering for SVP/Director/Manager centric reports.  Chaired meeting with 25+ senior business users to explore the enhancements needed in the underwriting process model of selecting suitable loans from the massive loan list & routing loans to the correct queue for extensive review

Travelocity is an online travel agency. Travelocity is the sixth-largest travel agency in the United States and the second-largest online travel agency. In addition to its primary US consumer site, Travelocity operates a full-service business agency, Travelocity Business, and comparable websites in Canada, Germany, France, the Scandinavian countries, India and the United Kingdom. The project was to establish a Computer-Telephony Integration and Enterprise Routing system within Travelocity's CRM system. Responsibilities:  Showed leadership while eliciting requirements by conducting requirements workshops, As-Is and To -Be work flow analysis , surveys.  Showed strong analytical skill, including a thorough understanding of how to interpret customer business needs and translate them into unambiguous business requirements.  Proactively communicated and collaborated with project team members to analyze business needs and deliver the following artifacts as needed: (Business Requirements Document, Use Cases, Traceability Matrix).  Performed extensive Data Analysis pertaining to Travelocity's CRM system operational processes.  Analyzing nonfunctional requirements such as Travelocity's response time, throughput to better serve the end user. Showed Leadership capability to ensure facilitating sign off from stake holder, project sponsors and users along with perseverance to ensure Technical Leads understand the business requirements through BRD reviews.

The Point of Sale (POS) Online Systems are primarily responsible for aggregating and distributing transaction data from the remote POS systems. The data is used by other Walgreens Departments such as EDW (Enterprise Data Warehouse ), Corporate Systems (HR, WCard, KPI/StoreNet), Loss Prevention Systems to support critical business functions. POS Online has a suite of applications which receive data from tandem system and process it further to support backend systems, business users and third party systems like Vantiv, Bank of America etc. Responsibilities:  Coordinating with the client team actively for requirement gathering.  Attending project kick-off meetings, requirement turn over sessions and actively communicating with the client and onshore/offshore development team to minimize gaps between requirement and implementation.  Preparing Business and functional requirement documents and getting signoffs from stakeholders.  Publish estimates and project schedule and actively coordinate with onshore/offshore team to closely track timelines.  Actively involved in Unit testing, certification testing, migration testing, System Integration testing and development integration testing phases.  Peer Review and testing of application functionality, for different POS Online applications.  Facilitating the offshore team by getting approvals on databases, unix servers and application servers related requests.

The scope of project was to develop a reporting application to report the trading positions, cash balances and activity for the Prime Brokerage Application for the firm. The main function delivered was to design the layout of the daily customer statements issued by the firm to the hedge fund managers, auditors, accountants and fund administrators to reconcile with the official books and records. Responsibilities:  Financial products involved: Fixed Income, Equities, Derivatives, Options, Futures, Forwards, and swaps  Interacted with clients to understand a broad range of reporting requirements, and validating it with the regulatory requirements for reporting for a Prime Broker.  Maintained documents on SharePoint to facilitate seamless interaction with multiple teams with different document repositories.  Responsible for gathering information from Customer service agents and supervisors to produce Business requirements Documents & Functional Requirements Documents. Work as a liaison among stakeholders in order to elicit, analyze communicate and validate requirements for changes to business model, policies and information systems Brainstormed Business Process Model for phase-by-phase deployment approach on transformation project. Defined the scope, financial Projections and Cost Benefit Analysis; Progressed from problem statement to well documented Design. Defined Functional Requirements and segregated them into high level and low level use cases, activity diagrams using UML. Followed the UML based methods using Rational Requisite Pro to create business flow diagrams, Use Case diagrams, Activity diagrams, State diagrams, Sequence and Collaboration Diagrams. Used RUP a software engineering process to configure and develop processes, standards and procedures.