N Bharath Kumar Email & Phone Number

I Am Working as a Senior AnalystRESPONSIBILITIES:-> Ability to present technical information to both technical and non - technical audiences.-> Adhere to ITIL Service Management industry standard processes.-> Clear, precise communication directly with Executive level through reporting and documentation of incident events. -> Collaborate with business units and management on the analysis, escalation and reporting of security incidents.-> Collaborate with business units and management to develop and update IS and IT process and procedure documentation. -> Coordinate resolution for global high severity incidents for 1,000+ applications and servers. both in-house and vendor hosted environments;supporting over 100,000 internal and external end-users.-> Identify service improvement opportunities through trend analysis.-> Lead the root cause analysis,remediation and/or mitigation of major server/application events.-> Leading and driving of technical conference bridges, Root Cause determination, Severity Level Assessment. Change management and report directly with Executives, Senior Sustain Managers and all other stakeholders.-> Promote open communication across teams and with peers to complete objectives and goals during allmajor events. -> Relationship management of assigned vendor partners to achieve the goals of the engagements.-> Reporting metrics meetings to develop team strategies and define customer service.KNOWLEDGE ON SKILLS:-> Industry Exposure: Supply Chain, Retail & Manufacturing

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  Shri Shirdi Sai Institute Of Science And Engineering(9A), Vadiyampet, Anantapur

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