Working in community operations as content moderator to safe guard the platform from violatingcontent.Understanding Client policies and guidelines, and making decisions based on them.Reviewing user reports regarding website content. Identifying and addressing emerging trends.Responding to user inquiries and reports regarding content-related issues.Escalate content that violates company policy to the appropriate team for further review.Provide feedback to content creators to help them improve their submissions.Train new content moderators on company policies and procedures.Collaborate with cross-functional teams to develop and implement content policies and procedures.Provides support for multiple languages such as English , Hindi , Marathi and Telugu for different queues.Also taking care of weekly report for the team 50+ associates.Helping hiring team in conducting language round interviews.Always flexible and adaptable to work on every new queue and workflow and responsibilities

Bajaj Finserv Ltd contract through Teamlease Fixed Deposit Department Credit Operations in Process of ONLINE.Fixed Deposit Department Credit Operations in ICICI DIRECT process of ONLINE.Fixed Deposit Department Credit Operations In 3 in 1 and Fintech in Process of Online.MIS Team Leader.Verifying for New Channel or ProcessSFDC Process Raising and Resolving queries.Work in a team environment and multitaskCompletes Verification of Deposit forms, validating customer’s signature and accurately completing allrequested information on the form in Online.Assisted in various parts of the department as needed.Provide backup support in various areas of Deposit Operations.Identifies and resolves systemic and operational issues.Trained new employees on deposit operation processes.Provides excellent customer service to internal customers and agents, including answering questions andresearching problem cases.Mobilise Fixed Deposits through channel partners.Aims to preserve customer’s and renew contracts.Research and resolve complex situations.Work as a team with co-workers to ensure all functions are completed timely and correctly.Provided support to internal and external customers who call the department.Worked with branches to provide customers with the account information they desire; i.e. bankstatements, copies of checks.Maintaining Operational Data and Publishing Final Report to Senior Level Management.