Experienced Information Technology professional with focus on Digital Transformations and CRM Strategy.Skilled in the Sales, Services and Marketing modules of CRM and in the Contact Center solutions platform modernization. Competencies include designing, building, implementing and evolving globally integrated solutions in Salesforce, SAP CRM, Oracle ATG eCommerce, Kronos WFM, Amdocs Clarify CRM, Sword Ciboodle CRM, Cisco ICM, Microsoft Power Platforms and in the Cisco IPCC suite of products. Delivered multiple large engagements for customers from the verticals of Technology, Retail, Consumer Goods, Life sciences, Telecom and Financial services.Adept at setting up business units from scratch and at incubating teams in the emerging technologies.Specialties: Technology managementBuilding high performance teams and Program DeliveryIT Strategy and Business ConsultingPractice Management and Business development with P&L responsibilitiesAreas of interest include Cloud Computing, Artificial Intelligence, Machine Learning and Data Science.