Planned & Organized 200+ workshops on Project Management, Information Security & IT Service management certificationsReduced operational expenses by streamlining the sales process thereby elevating profit for the organization• Retained clients by delivering on time & providing client support as promised• Effectively handled several grievances and converted them to prospective clients• Resource and Facility allocation:• Trainer Management: Managing Trainer availability and scheduling trainer’s for the respective trainings across location• Trainer Travel Management• Venue Management: Managing internal & external training halls for the scheduled trainings across locations• Material Allocation• Allocating and dispatching course ware for various trainings across locations• Trainer, Venue & Program Analysis• Feedback & Rating analysis• Batch Wise Costing Analysis• Review costs and perform cost benefit analysis related to projects and programs. • Expense Reporting• Collect and study data to determine costs of business activities. • Recommend budget adjustments, and other cost improvement measures. • Prepared monthly executive presentation that highlighted the key drivers of expense variances• Complaints Handling and Continuous Improvement process on feedback received from clients• Served as the primary point of contact and performed timely research to answer questions from Department Heads.

• Planned & Organizing workshops on Project Management, Information Security & IT Service management certifications• Trainer management• New trainer s hiring and NDA process• Vendor management • Venue management • Material Allocation• Allocating and dispatching course ware for various trainings across locations• Trainer, Venue & Program Analysis• Feedback & Rating analysis• Batch Wise Costing Analysis• Review costs and perform cost benefit analysis related to projects and programs. • Expense Reporting• Recommend budget adjustments, and other cost improvement measures.• Prepared monthly executive presentation that highlighted the key drivers of expense variances• Complaints Handling and Continuous Improvement process on feedback received from clients• Finance process for all the trainers and vendors

Roles and responsibilities:* • Handling team of 7 Territory Managers• Training team members on both pre-sales and post sales • Random Audits on calls and emails of TM/STM• Weekly Team meeting - Grooming TMs and making them aggressive on sales targets• Sending proposal to the all corporate companies and explaining about our services.• Generating orders for corporate training and coordinating with the trainers, scheduling dates for the training Programs. And taking care of in-house department program• Responsible for end to end business development and client management with benchmark services towards Professional Courses.• Website updations –Testimonials, , Regular updation on price, offers, dates and Backend work • Escalation - Handling calls/ mails targeting the reputation of the product or company.• Handling Refund escalation calls• Accomplishing assigned revenue target • Support and Service to the clients• Weekly Reports - Collated Revenue Booking, Order Booking, SEO/SEM status• Work closely with marketing in promoting for PAN India • Taking care of both Presales- Post sales of PAN India • Responsible Online Marketing promotions• Taking care of hiring trainers, NDSA process.• Taking care of vendors hiring and payments related.• Team Management• Business Development• Sales• Market Research• MIS • Acheving 50% margins in all workshops.• Launching new products on quarterly bases.