• To provide training to staff and ensure they have settled in their roles•To answer staff queries and be a source of support• Provide fast and friendly service helping customers used my own initiative to overcome customer queries• Used specialised product knowledge to assist customers by identifying and responding to customer needs.• Often located specific items for customers and used computerised tills to process the sales• Replenished stock, visual merchandise and ensured store was tidy• Received and unloaded deliveries and organised inventory in the stockroom.

• Assisted with academic research including conducting interviews • Acquire some research materials, carried out surveys. Researched various different aspects of the law for different subject matters such as human rights, forced marriage and international law• Constructed surveys in a logical structure, collated documents, gathered research materials and information. Identified and attained key information from the public and from research• Identified changes in the law and made my superior aware of any changes, I did this by creating and delivering a synopsise detailing the changed and its impacts.

• Always ensured shelves were stocked and rotated stock daily, I also manned the tills as I was also a cahier• Ensured the shop floor was neat and presentable by ensuring displays looked beautiful• Answering customer queries and assisting staff in completing other work related duties. • Ensured provided customers with the correct advice in order to meet their needs, whilst meeting sales targets• Ensured I provided a memorable experience for each customer by keeping them happy.

• Showing passion and enthusiasm for law to those interested in studying at Coventry University• Talking to prospective students and their parents about the university and its facilities• Working with lecturers and other ambassadors to ensure the university and its courses are well promoted.

• Conducting interviews both face-to-face and over the telephone with those that had a legal concern and were seeking legal guidance. I also researched various areas of the law to aid the solicitor in advising the clients.• File management, drafting advice letters, constructing case files, calling clients and other organisations, file organisation and photocopying documents.• Informed individuals whether or not the solicitor will take on their case in a professional manner.

• Providing a high standard of customer service to all clients, ensuring that their needs are fulfilled effectively• Ensuring events and venues are perfectly presented and organised at all times• Providing excellent leadership to complete all tasks efficiently and quickly.

• Teaching students about Law alongside the teacher• Providing students with extra support and advice on revising and understanding the subject matter• Prioritised my time and adapted my approach to meet each students needs. Created innovative and new fun ways to research and retain knowledge.

• File creation, drafting court documentations and petitions, retrieving and researching legal information and managing cases as well as word processing documents.• Working under pressure as part of a team to meet deadlines and make informed decisions and confidently work as an individual when supporting solicitors’ with their work• Structuring client care letters and confidently talking to courts and clients over the phone, with the ability to empathise with clients on delicate cases.

• Completing administrative duties such as answering telephone calls, making appointments and filing• Problem solving skills were used to overcome challenges concerning communication barriers; these were dealt with a positive and professional manner while keeping my individual integrity.