Nikola Kovačević Email & Phone Number

Belgrade, Serbia

• Conducting extensive research to identify market trends, technologies, and scientific developments relevant to the organization's industry. • Collaborating with cross-functional teams to brainstorm and generate innovative ideas for new products, services, or processes that align with the company's goals and market demands.• Evaluating the feasibility of new concepts by conducting cost-benefit analyses, technical assessments, and market research. This involves assessing the potential risks and rewards associated with the proposed ideas.• Planning and overseeing R&D projects, including setting project timelines, allocating resources, and ensuring that projects are completed within specified deadlines.• Analyzing research data and drawing meaningful conclusions by utilizing SQL queries to retrieve data from the database.• Documenting the entire R&D process and customer and operations flow, including research findings, experimental procedures, results, and conclusions.• Creating an onboarding system for newcomers and generations to come, with guides made in written and video format.• Presenting research findings, project progress, and potential innovations to stakeholders, management, and other relevant parties within the organization.• Ensuring the R&D process and operation processes follow quality assurance standards and best practices to deliver high-quality outcomes.

Belgrade, Serbia

• Interacting with clients via phone, email to address inquiries, resolve issues, and provide information about products or services.• Providing excellent customer support by guiding clients through product or service usage, troubleshooting issues, and offering technical assistance when necessary.• Managing client accounts, updating customer information, and maintaining accurate records of interactions and transactions.• Building and nurturing long-term relationships with clients to ensure customer loyalty and repeat business.Identifying opportunities to introduce clients to new products or services that may benefit them and increase sales for the company.• Educating clients about the company's policies, procedures, and best practices to ensure a smooth and satisfactory experience.• Gathering client feedback on products, services, or overall customer experience to help improve the services.• Maintaining detailed records of client interactions, feedback, and preferences in a CRM system.

Belgrade, Serbia

Leading a team of 4 peopleImplementing design thinking methodologies in project planningImplementing agile methodologies in the realization of the projectCommunication with stakeholdersCreating and tracking the budgetTracking of the team and the projectRisk managementMonthly reports and analyzing of results and performance

Belgrade, Serbia

Scheduling and interviewing recruits in both group workshops and individual interviews.Onboarding new membersOrganizing events with the purpose of supporting retention and progression of membersMonthly reports and analyzing of results and performanceManaging the Rewards and Recognition systemPerformance management and analyzing processes and proposing improvementsCreating an environment for newbies to thrive and grow in

Belgrade, Serbia

Market researchAccount management & CRMAnalysis of sales processes & proposing strategies for improvementMonthly reports on researching sales processesExternal sales education (videos, blogs, courses, conferences...)Company contacting and communication (calls, emails, LinkedIn)Scheduling and attending sales meetingsPositioning of AIESEC Serbia among the corporate sectorCreating and nurturing relationships with partnersAttending SalesCo & other AIESEC Serbia's projects/eventsVisiting external corporate meetups, conferences, and events

Belgrade, Serbia

Belgrade, Serbia

Cold calling people to sell productsAnswering incoming calls from prospective customersUsing scripts to provide information about product’s features, prices etc. and present their benefitsDealing with complaints or doubts to safeguard the company’s reputation

Belgrade, Serbia

Working here has greatly improved my communication skills, some of the activities and responsibilities I have working here are: Welcoming and checking in guests, taking reservations, dealing with payments, catering to customer needs, and many more.

Bachelor'S Degree, Computer And Information Systems Security/Information Assurance

Activities and Societies: European Computer Driving License (ECDL MS Word, MS PowerPoint, MS Excel) Implementation of e-businesses plans.

High School Diploma, Telecommunications Engineering

Activities and Societies: Implementation of telecommunication systems Basic of Electronics Telecommunication measurements of existing.