N Krishna Email & Phone Number

Hyderabad, Telangana, India

 Performing a wide array of duties like investigating suspicious activities & behaviors that could pose a threat to Amazon customers in the global markets and undertaking actions to assess and reduce Amazons financial, legal & reputational risks Ensuring optimal levels of confidentiality & data security standards are maintained at all times Meeting weekly productivity & quality standards for investigations and interacting with internal & external customers/ financial institutions via email & telephone Assessing known fraud patterns & discovering new modus operandi trends and undertaking relevant actions to minimize risks

 Involved in delivery of high quality presentations about the university & other aspects of higher education both on & off campus  Provided precise information, advice and guidance to prospective undergraduate students about the courses Collated, monitored and shared data on the University's recruitment activities and completed enrollment of new students including related paperwork and provided information on payment options Effectively tracked & provided reports on weekly activities relating to leads, appointments, interviews and enrollment

 Managed customer inquiries, complaints, billing questions and payment extension/service requests Handled angry callers by making them calm, repaired trust and located resources for problem resolution and designed best-option solutions Acted as Lead 'go-to-person' for new representatives and trained new & existing employees Built strategic relations and solved problems using tact & diplomacy to achieve win-win outcomes Provided accurate solution and contributed ideas to senior teams for Customer Service satisfaction Involved in the process development as a point-of-contact and researched issues faced by the customersKey Achievements Won Best Performer for the month of October- January FY 2016- 2017 Bestowed with multiple awards & medals in RNR from the Ops teams Received POC position for process development

 Answered phones & responded to customer requests and provided customers with product & service information Transferred customer calls to designated staff members and assessed, researched and resolved customer's issues using computer system Followed-up on customer inquiry that are not immediately resolved Recognized, documented and alerted the Supervisor of trends in customer calls Provided subject information for new employees and monitored/built team for high performance Acted as Floor Supervisor as wellKey Achievements Won Best Performer Award for the month of June & July 2015 Appreciated by Seniors for performing excellent job