In addition to the mentioned roles, there are several other important responsibilities that fall under the scope of this position. One of these is managing data breaches, ensuring that any incidents are promptly identified, reported, and resolved. This involves working closely with the security team to implement and enforce protocols to prevent future breaches.ACQ, or Asylum Claim Questions, is another critical area where support is needed. This involves assisting individuals seeking asylum by providing guidance and answering their questions related to the asylum process. It requires a thorough understanding of immigration laws and regulations, as well as the ability to handle sensitive and confidential information with care.Triage is an important task that involves prioritizing and categorizing incoming requests or cases. This requires excellent organizational skills and the ability to quickly assess the urgency and importance of each situation. Effective triage ensures that resources are allocated efficiently and that urgent matters are addressed promptly.Operating mandates refer to the guidelines and procedures that govern the organization's operations. It is the responsibility of this role to ensure that these mandates are adhered to and that all activities are in compliance with legal and regulatory requirements.Interview and bookings are also part of the duties, which involve coordinating and scheduling interviews with stakeholders both internally and externally. This includes arranging meeting rooms, sending out invitations, and managing any logistical aspects related to the interviews.Decision servicing casework involves assisting with the processing and administration of cases, ensuring that all relevant information is accurately recorded and maintained in the computer system. This requires attention to detail and the ability to work efficiently to meet deadlines

Handle complaints related to housing and its associated servicesObtain full facts and circumstances, gathering all required information and conduct thorough investigations into each complaint which is required for resolutionAssess complaints based on applicable laws, regulations, and company policies, and provide accurate and fair resolutions to customers within specified timeframesLiaise with internal teams and clients to obtain additional information or clarification when necessary to facilitate complaint resolutionManage incoming and outgoing customer contact, predominatly written but also occasional calls with customersEnsure all customer interactions are documented accurately and comprehensively in the designated systemsAdhere to company policies and procedures, including data protection and confidentiality guidelines, at all times

I am responsible for assisting in the preparation of necessary paperwork for managers to begin the recruitment process. This includes liaising with the Recruitment Team and coordinating with hiring managers, recruitment agencies, candidates, and Human Resources to ensure a seamless experience from start to finish.Additionally, I manage and maintain an accurate and effective central record system. This involves drafting letters, reports, and performing other administrative duties as instructed by my line manager. I log all correspondence, including complaints, subject access requests, and freedom of information enquiries, in accordance with corporate procedures.Furthermore, I assist the CAT Manager in maintaining centralised record-keeping across the division. This includes collating staff returns (both confidential and sensitive) and gathering information for management reports on staff sickness and training. I also assist in the preparation and maintenance of the staff profiling system.Part of my role is to monitor the use of Hackney Council equipment and services and report any misuse or breaches of standards and protocols to senior management. I also compile statistical data and prepare reports, such as performance reports for the Senior Management team, using appropriate formats and languages.In addition, I support service heads within the Tenancy & Leasehold division by organising and providing information for external auditors and facilitating the external inspection process.Handling complaints received in the Tenancy and Leasehold Division is another aspect of my job. I ensure that all complaints are processed efficiently onto the relevant systems.I also assist the CAT Manager in developing new and innovative working methods and practices to maximize efficiency.

o deliver and develop effective support and assistance for all post hearing tasks by complying with all relevant legislation, policies and standard operating (SOPs) when processing work streams.• Submit alerts for all registrants following FtP hearing outcomes, completion decision letters in a timely and accurate manner on a daily basis.• Maintains database to ensure that the register is updated accurately, and alerts and decision letters sent within 3 calendar days relating to alerts and remainder within 5 days of conclusion of a case. • Highlight any anomalies or errors and arrange for correction immediately to ensure public protection. • identifying and monitoring cases where decision letters are required by:o Generating the hearings managers’ spreadsheet from CMS and importing into decision letter spreadsheet, removing any duplicate cases. o Importing cases from the stored work spreadsheet into the decision letter spreadsheet. o Deputising for the Senior HSO in undertaking cross checks on the imports into the decision letter spreadsheet where required. • Completing decision letters in a timely and accurate manner on a daily basis, meeting department requirements of 12 interim order cases or 6 substantive cases (or a mixture of the two). • Proactively checking the content of all letters drafted to ensure that no inappropriate information is sent out, in accordance with the NMC Data protection policy.• Ensuring WISER and CMS and are correctly updated with hearing sanctions, paying close attention to the nature and duration of any order made. • To manage and progress any transcript requests and ensure all requests are dealt with in a timely and professional manner. • Ensure Professional Standards Authority have been informed of outcomes within 24 hours of a decision and answers any queries from PSA with regards transcripts or exhibits.

• Department lead developing systems, policies, procedures and general guidance on data management.• Support staff in reporting and management of Data Breaches, including containment and follow on improvement activity.• Develop, implement and maintain a Housing Management data governance framework, including risk-based systems of control, effective record keeping.• Co-ordinate and manage responses to Freedom of Information (FOI) requests, Subject• Access requests (SAR) and any requests for personal information under the Data Protection Act/GDPR• Maintain an Information Asset Register, identifying asset owners, types of records kept, how the information is stored and the record keeping systems in use.• Maintain a Data Governance risk register with delivery of associated mitigation.• Work with the relevant service areas to deliver Data Protection Impact Assessments when initiating a project.• Provide comprehensive routine reports on Data Protection compliance, training and awareness as required.• Advise the department on changes in Data Protection legislation and regulatory requirements, and work with the Policy Officers to ensure the policies and procedures are regularly kept under review and updated to reflect changes.