Natalia Mielniczek Email & Phone Number

Overseeing the development and ensuring timely and successful delivery of a wide array of software projects as per the client’s needs and objectives (websites, mobile apps, desktop solutions).Responsible for client relationship day-to-day management and clear progress communication, assisting with client requests.Building meaningful and long-lasting connections with the client stakeholders to ensure the client is confident in his choice of company to deliver their project.Cross-functional team work to improve the customer experience.Client budget management, work forecasting, account status reporting.Identifying new business opportunities among existing clients and upselling additional services from Scopic Software.Supervising and supporting project teams in order to both maintain high productivity and team’s well being.

Copenhagen Area, Denmark

Responsible for telecommunications vendor and stakeholder management, as well as contracts and budget managementOversaw Process Excellence and standardisation projects.Supervised the telecommunications team and involved in day-to-day operations.Worked on the team’s customer relationship management (CRM) software improvement.Developed and implemented a new invoicing structure and model for all telecommunications related (mobile, home office and office lines) billing, providing cost transparency and estimate cost savings of DKK 1,5 mil per quarter.Simplified existing operational processes using Process Excellence principles improving lead times by 700%.Created and maintained the internal department site and a new team site with SharePoint.Developed an internal customer oriented on- and off-boarding service with the use of Nintex Workflow 2010 and InfoPath.Communication partner for the department and heavily involved in branding and strategy communication project for the department’s business unit.

Copenhagen Area, Denmark

Managed operational support tasks including technical incidents providing point of contact for recruitment candidates.Coordinated day-to-day HR IT systems vendor communications and relationships.Co-developed the internal HR systems upgrades project and performed user testing.Planned and executed an offshore HR IT support tasks project that resulted in streamlining processes and budget savings.

County Sligo, Ireland

Managed IT related services for membership billing and appointments systems.Developed and executed print and electronic communications in effort to deliver outstanding client service and improve customer relationships.Collaborated on marketing initiatives and designed marketing materials.

County Sligo, Ireland

Oversaw effective operations of all hotel departments on duty, and managed approx. 70 direct reports present during any one shift.Point of contact for managing daily customer relations including: delivering dispute resolution decisions and solving problems amicably.

Zielona Gora, Lubusz District, Poland

Responsible for business correspondence and international customers relations.Represented the company at international industry specific fairs.

Zielona Gora, Lubusz District, Poland

Oversaw and developed the hotel branding in the region including presentations for potential customers, advertising campaigns and promotions, and managing the presence in the industry market (trade press, fairs).Managed the customer relations through delivery of excellent quality service during hotel based events and conferences.

Zielona Gora, Lubusz District, Poland

Zielona Gora, Lubusz District, Poland

During official visits, such as with the Ambassador of Holland.

Zielona Gora, Lubusz District, Poland

Responsible for business correspondence and international customers relations.

Zielona Gora, Lubusz District, Poland