• Working for several Avvale’s customers my main responsibility is to coordinate the fulfillment of service requests related to SAP and all IT services, maintaining high levels of satisfaction for all business areas involved.• Achieves customer service objectives by contributing customer service information and recommendations to strategic plans and reviews.• Ensure that procedures are defined and executed according to Information Security process and policy requirements.• Improves customer service quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics (SLAs & KPIs); monitoring and analyzing results; implementing changes.• Ensure timely and accurate client communications during an incident relating to services management.

• Working for Union Fenosa Telecom I was involved in different projects to obtain the international split of the headquarters, creating a new IT Department and splitting all the corporate solutions. • SAP EEC 6.0 (ABAP IV) to MS Dynamics NAV 2013. Coordinates day-to-day activities of the migration project, contributing to the overall project plan highlighting dependencies with other projects, status and budget for the entire project, across all stakeholder groups involved with the project. • Leading and helping in different projects in the IT Department: • Creation of a new domain. (LAN, DC, DNS, DHCP) • Migrating from Win 2008 Server to Win 2012 Server. Virtualization of 16 servers based on x64 and x32 architectures (VMWare, vCenter, vSphere) • Migration Project: from MS Exchange Server 2010 to MS Office365 (cloud platform) • New sites for different departments with Share Point O365 (cloud platform) • Active Directory integration with Cisco Solutions (Webex and Jabber)

• Responsible for all aspects of operational delivery of the international implementation of PeopleSoft 9.1 for HR and Payroll. • Providing a single point of accountability to deliver the project in accordance with the project commitments. CA Clarity PPM. • Having full project authority, within the limits of the established budget (2M€) and company operating policies, to manage and direct assigned project resources and make decisions regarding the project direction. • Establishing the project resource assignments (≈80 people) and ensuring that the project is properly managed and staffed, participating in Steering Committee meetings and decisions. • Responsible for communication with stakeholders and the project team on the status of project progress, challenges and milestones to meet.

• Responsible for all aspects of operational delivery of one or more projects (Project Portfolio Management). Full accountability of the project's performance, implementing operational changes to enhance the delivery, attend management meetings and take over responsibility for the Portfolio (Project Open). Budget: 900K€ • Analysis of indicators of project management (time, cost, scope, resources).• Partner and head of project implementation to establish a “Cloud PMO” using Google Apps for Business (Mail, Calendar, Drive, Docs, Sheets, Slides, SmartSheet)• Understands the implications of different technical choices and be able to guide the customer to the best solution for their situation. • Support the team to develop the detailed project statement and a plan (goals, objectives, strategies, scope, budget, schedule, risk mitigation strategies, contingency plans, focus, requirements, deliverables, time lines, structures work breakdown, use cases, test cases, and training needs) that use project management disciplines and methodologies such as process analysis, maps and flow charts to ensure synchronization of processes and systems.

• Responsible for the coordinated management of multiple related projects (SAP ABAP, Systems, Infrastructure, Web, Software Development), directed toward strategic business and other organizational objectives. Head of the Project Management Office. • Coordinate planning and direct the implementation of Outsourcing Projects and IT Transformation Services, selecting, in collaboration with other areas, the best technical solutions. • Supports the project management framework (CA Clarity PPM). Knowledge areas: integration, scope, time, cost, quality, human resources, communications, risk and procurement management.Present periodic dashboard reports on the current projects, future opportunities and customer issues. • Communicates effectively with customers to identify needs and evaluate alternative business solutions and strategies.

• Head of the Corporate Software Department and responsible for the overall management of SAP ABAP, Java and ASP Net projects. • Head of relationship with suppliers and customers: placing orders, receiving materials and services. Measuring the quality of service with suppliers and customers through the development of service level agreements (SLA’s & KPI’s). • Creation, development and maintenance of a new HelpDesk 24x7 service for all group areas. • SAP EEC 6.0 implementation (FI, CO, TR, MM, HR, PM, QM) for the entire corporation (2M€, ≈50 people), including Poland and Mexico. All businesses applications that were handled independently were unified under SAP. Multiple interfaces and Web applications were developed in .Net to interact with SAP Portal. PMP methodology (PMBOK). • Realize a follow-up of all SAP applications developed and ensure its maintenance when in production. Requirements gathering, planning and implementation of new user requirements and modifications to existing systems.

Responsible of management and implementation of assigned projects with SAP and others ERPs.• Management and implementation of assigned SAP projects with multiple stakeholders, both technically and functionally of the project. Planning, control, task tracking and work teams (internal and external) in the project. Monitoring and deployment. PMP methodology (PMBOK).• Analysis and software quality audit. Monitoring of equipment for the project.• Experience in working in a service driven, customer oriented environment.• Establishing the project resource assignments and ensuring that the project is properly managed and staffed, participating in Steering Committee meetings and decisions. • Adoption and review of functional analysis to developers. • Tracking feature requests to new developments. Impact Analysis projects due to delays in development. • Tracking resolutions nonconformities appeared in quality audits. • Involve key sponsors, define and coordinate activities, communicate changes and progress, create commitment, overcome resistance and lead change management. • Meet forecast revenue, profitability, margins and billing rates. • Provide regular reports and dashboards projects, future opportunities and problems with customers.

Responsible for systems projects, oriented to method of payment, cards, electronic transfers, bank retail, loans, Financial and Human Resources Areas. • Plan and manage IT projects and monitoring tasks creating realistic work plans and budget calendar. • Compliance with the PCI-DSS / ISO 27001 in the processing, storage and transmission of card holder data. • Collaboration with the Amex Payment Services to replace checks as payment, by bank transfer SEPA compliance regulations. • Support Payment Systems area for the proper application of the EMV best practices. • Running Tests, "Front & Back Office". Design and execute test plans to verify the functionality specified by the bank for internal and external clients, manage problems and issues. Cobol & DB2. • Implementation and development of a payroll system (Meta4 PeopleNet7), with which (Oracle 9i) the payroll system comprised of 2,800 employees distributed throughout the Mexican Republic was centralized. Methodology: Six Sigma. 1,5M$ (≈ 40 people).

SKILLS AS A CONSULTANT. • Responsible for the proper development and implementation phases of assigned projects. • Planning and management of resources for implementation projects. • Negotiating with the customer to the development and release phases. • Support for sizing commercial area development projects and its implementation strategy.SKILLS AS A PROGRAMMERResponsible for the proper functioning and implementation of development project managers. • Implementation and development in several Mexican clients of Meta4 products under Unix and Win. • Design of applications with Oracle, Developer 2000, SQL * Net, SQL DBA and SQL Plus. • Specialized and technical knowledge in Meta4 tools.