Senior It Field Engineer
CurrentProvide Advanced Support: Deliver comprehensive 2nd and 3rd line IT support remotely and on-site for a diverse client base, including Local Schools and small-to-medium businesses.Server Management: Manage server builds, including hardware and software upgrades, ensuring optimal performance and reliability.Data Migration: Conduct seamless data migrations from old hosts to new hosts or cloud environments, minimising downtime and ensuring data integrity.Technical Troubleshooting: Diagnose and resolve complex technical issues, analyse system logs, and implement effective solutions to maintain smooth operations for end-users.Network Issue Escalation: Handle network issue escalations, ensuring swift resolution and minimal disruption to client operations.Microsoft 365 apps, SharePoint, and Google Workspace: Support and administration for Microsoft 365 and Google Workspace environments, including user management and troubleshooting.Virtualisation: Deploy and manage Hyper-V and VMware environments, including migrations from old hosts to new hosts or cloud-based solutions.Client Interaction: Maintain strong relationships with clients, offering technical guidance and support tailored to their needs and environments.System Upgrades: Oversee the implementation of system upgrades and patches, ensuring systems are up-to-date and secure.Documentation: Create and maintain detailed documentation of technical processes, solutions, and client interactions for future reference and continuous improvement.
