Senior level assignments in Commercial Operations/ Debtors Management/ Receivable Management & Credit Control etc.EXECUTIVE SUMMARY:• A competent professional with over 2 decades of comprehensive experience in Commercial Operations, Finance & Accounts, Debt Management, Collections & Recovery Management, Risk Management, Customer Relationship Management, Training & Development and Team Management.• Deftness in monitoring delivery of high-quality customer experience, elevating customer satisfaction, while adhering to the SLAs and work processes and thus managing cost-effective operations.• Expertise in conducting analysis to assess prevalent market conditions, identifying business risks & implementing effective mechanisms to mitigate the same.• Established credibility in spearheading development operations with key focus on bottom line profitability by ensuring optimal utilization of resources within set parameters and operational analysis. • Skilled in supervising the statutory aspects such as monthly VAT returns and completing yearly sales assessment, collection & issuance of statutory forms like F-Form & C-Forms and conducted stock audit to ensure nil variance in finished goods• Competent in streamlining and improving existing systems / processes, service level benchmarks, collection strategy, envisioning new methodologies, future trends, direction and accomplishment. • Excellent interpersonal, communication and organizational skills with proven abilities in team management and customer relationship management.KEY RESULT AREASCredit Management/ Collections:• Designing & implementing collection strategy, techniques and procedures for front-end, mid-range and hard-core collections. • Performing agency management along with working on the process management.• Analysing the delinquency reports and monitoring the trends in collections by referring to concerned areas & profile patterns and feedback. • Monitoring collections and recovery processes and setting up new processes for improving collections time.• Evolving and implementing collection practices and policies leading to better-cost management and efficiency • Setting the target as per weekly target and monthly target of each collector.• Making recommendations for customer codes blocking and reactivation as per company policy along with handling/ resolving customer disputes.Financial Operations/ Statutory Compliance:• Monitoring accounts and developing reports to ensure compliance with legal statutes & initiating strong legal action in case of continuous payment default.