Natália Kajzer Email and Phone Number

My key responsibilities are driving proactive complaint management and optimizing processes to ensure top-notch support. My focus is on overseeing team performance, conducting performance reviews, and serving as a key escalation point for internal and external stakeholders.

I led and organized the team, facilitated individual goal achievement, supported development and teamwork, and actively contributed to the creation and improvement of processes, maintaining daily interactions with both internal and external customers.

- Interlock with assigned Sales Reps to process quote renewals, aligning the quantities and prices, and manage them through the approval process- Contract management (creation, validation, maintenance, etc.)- Support of back- office tasks in order to offload Sales Representatives from their administrative operation.- Interlock and cooperation with aligned functions as Pricing, Supply Chain, Product management, Finance- Leading cross-functional project- Training of newcomers- Helping Team Leader with workload distribution and collecting feedback- Back up of Team Leader in case of absence

- Support German and Austrian sales representatives with back-office tasks related to opportunity to contract management, creation of CRM system configurations based on our product portfolio, quote renewals, aligning the quantities and prices to ensure the customer is able to place order against valid contract- Proactive follow-up on overall account support, while having regular interlocks with Sales Representatives- Leading of team in cross department process, ensure that all actions and inputs are delivered on time.- Interlock with finance regarding approvals and credit note creation for returned goods- Act as a single point of contact for selected Business Partners and End customers on all pre- and post- sales queries related to validity of products on contracts, ordering, logistics & services related questions

- Creation of country-level system configurations for both Desktops and Notebooks.- Submit part number change requests and manage them through the cycle.- Interlock with aligned Sales Rep to process Bid renewals – re-pricing/change of validity period – and manage them through the approval process.- Web Catalogue exports.- Addition of Business Partner to contracts and contract creation.- Ad-hoc tasks to assist sales productivity.

Key responsibilities:Sales orders processing for key accountsSales order management and customer backlogQuotations preparationContribution to meeting sales targetsAdministrative support to sales team who take care of customers with logistics solutions – data preparation and analysis – to ensure on time delivery, sufficient supplies and accuracy of dataCommunication with customers and internal partiesDistribution of price files to our partnersEffective and correct use of company tools and procedures to maximize margin

Key responsibilities:Welcome the visitorsAnswering the callsCall interconnectionSending and receiving mailOther administrative assistance