Acquisition, Everyday Banking & Mortgage Loans-- Assisted customers in financial planning and developing financial goals.- Ability to understand the requirements of the customers, advising them with best possible solution available and providing them with personalized service.- Resolving queries and discrepancies in the transaction by coordinating with customer and ensuring seamless processing of transactions from end to end.- Wide knowledge of Mortgage loans, deposit products and retail loan processes.- Preliminary Credit Risk Assessment of the borrower; analysis of financials and operations of the borrower to determine the creditworthiness.- Co-coordinating with the stakeholders in conducting Due-diligence with respect to the borrowers.- Ensuring compliance as per regulatory guidelines on lending, Banks internal Loan policy.- Ensure compliance with operations risk management and corporate audit requirements.- Coordinating with customer, branch, treasury, relationship managers, product & sales managers.- Mentoring and guiding the team players and new joiners in performing the basic banking operations. Making knowledge repositories for training new employees in the unit.

Trade Finance and Forex operations- Hands on experience in Finacle software, Forex operations, Trade Finance, Cash operations, Credit Management, ATM management.- Handling of Bank Guarantees, export bills under Letter of Credit (LC), collections, advance payments and open account transactions.- Monitor large scale FX operations and functions in a banking environment, including FX remittances and transactions.- Handling domestic bills under collection and letter of credit and local bill discounting.- Monitor and investigate any issues and discrepancies in all trade finance transactions.

Digital Banking- Product Owner of Digital products like Internet Banking, Mobile Banking, e-KYC, Missed call Banking, SMS Banking.- Responsible for bringing in Enhancements in the existing Digital products and introducing new products as per the requirements from the field.- Rolled out e-KYC based account opening for branches and FedBook selfie-Lite for customers.- Worked on implementation Trade Finance in our Internet Banking platform

Trade finance- Monitoring customers accounts for high value remittance, and helping them settle the transaction and increasing banks fee income.- Providing Bank Guarantees, Buyers credit, Letter of Credit as per the customers request.- Assisting branch officials in handling Trade finance related operations.- Preparing MIS as per the requirement and reporting it to superiors.- Improving customer banking experience, this includes providing them Forex cards, foreign currency exchange, opening Business Accounts.- Improving the existing business by obtaining referrals from existing customers and Relationship Managers.