Information Technology Operations Manager. Managing Services Desk ,Desktop, Infra System and network Operations. (Across wide IT field) Report and meetings with Client high management Stakeholders.Availability 2 months (60 Days)

Service Delivery Management,Incident management,ITIL ,ITSM,Business Analysis,Vendor ManagementDisaster Recovery, Disaster Recovery,IT Operations Management,Project Portfolio Management(Big & Small Scale),Enterprise Architecture,Enterprise Architecture(Infra,Tech Refresh & Life Cycle Management),Business Transformation,IT Management,IT Governance,SOX Compliance,IT Security Compliance,Dev Ops,Data centre infrastructure. Management,BAU team Management,IT Service Management,IT project human resource management Data Centre> Brand one Setup of Core switches,Aggregation switches,Access switche,Servers and Data Storage Servers. Rack mounting of Servers,Switch SFP & Fiber Cabling installations,LAN cable and PDU power cord installations. Cable management Fiber,LAN power Cord). Vendor switch and server IMAC Change activity vendor coordination, Vendor management & Vendor escort. Perform Windows Server patching and security patch update. McAfee Endpoint. ITSM> Service now(Snow Themis) & (Snow Dev Ops),BMC Remedy,CA uni Centre. Video Conferencing> Cisco VC devices,Cisco Web-Ex,MS Teams,Logitech and Bose VC device setup for presentation and big town hall events CorporatePresentation and big town hall events opertion management with Asia regional branches office local IT support. Software> O.S:Microsoft Windows XP,Win7,Win8,Win10,Microsoft Server 2016 , Microsoft Server 2019.Linux Red Hat Enterprise 7.5(RHEL),Apple IOS,Apple MDM,Apple TV. Applications: M.S Office 2007 -13,Symantec Norton Ghost, Acronis & IBM Lotus Notes, SCCM 2007-2012.Symantec Workspace,Symantec Endpoint protection manager, Microsoft System Center Suite integration (Microsoft system center Suite- SCCM,SCOM,SCDPM,SCVMM,RDGW,SSH,CA) , Solar Winds (NPM,NCM,NTA),SEPM,SEP DCS,HP Zero client & Vertiv Trellis. Service Now (Snow) & Themis ITSM Portal. Hardware>Laptop,PC,Thin Client & Server hardware component replacement. Electronic PCB,Basic Soldering &component replacement. Availability 1 month (30 Days)

Project Implementation, System design and integration for various customers. Interacting with the customers and stakeholders introduce new IT solutions, liaison and managing of external IT solutions vendors with new IT solutions integrations within IT project time line and budget. Solution integration of Microsoft System Center Suite integration (Microsoft system center SCCM,SCOM,SCDPM,SCVMM,RDGW,SSH,CA) , Solar Winds integration(NPM,NTA),SEPM,SEP DCS,HP Zero client Vertiv Trellis. Act as a project site lead to lead engineers for completing and closure of IT projects. Liaison with external IT solutions vendors to complete Enterprise Data Centers IT projects Setting up IT Infrastructure setup,Rack mounting of Servers,Switches,and firewalls and Switch Fibre transceiver installation. LAN cable patching ,cabling and LAN cable management , Fibre-Optic cable patching ,cabling and Fibre cable management, Server RAID configuration, OS installation,IP Address configuration, Hyper-V VM resource configuration,Server O.S installation,Virtual switch IP configuration. Attending and address customer feedbacks during project phases.Maintenance- Providing IT Technical Support Maintenance of customer IT computer hardware platforms such as Laptop, desktop Server, Monitor & network switches in multiple sites. Server Administration , Microsoft Hyper-V VM, network management, Cloud Server and NAS management. ServerAdministrator-Managing Domain AD ,creation /deletion of User AD accounts, creation/deletion of User email accounts, Server Security Patching, Edit of Group policy, hardware upgrade and troubleshooting. Managing of Switches and Fire walls. Network Switch port Unlock. Managing Avamar, Hitachi, Arconis Cloud Back up technology. Specialization : IT Project management, Project Implementation, Project Reporting ,Project Lead, System Implementation, System Integration, IT Support and maintenance.

IT Support role – IT Equipment deployment, provide IT hardware, software, VPN ,Outlook e-mail ,network printer support to end users for client and remote site of Singapore Government Agency . IT Asset management, recycling and recovery. Install, upgrade, support and troubleshoot XP, Windows 7 ,Windows 10 and latest Microsoft Office, SCCM Software Center and any other authorized desktop applications. Laptop and Desktop O.S migration and data transfer. Servicing and replacement of faulty LCD monitor, Server, Desktop and Laptop component parts or raise change for new unit exchange.Vendor Management role- Managing vendors performing SCCM system software push down and preparation of new computers for end user deployment. Ensuring the whole operational processes running smoothly. Management of team members and Back Fill engineers on O.S re-imaging , daily tasks and Ad hoc tasks. Specialization : IT Support (Level 2 & 3 support) and Vendor Management Company Name :PCCW Solution Insys Pte Ltd Position Title: Service Delivery Manager Duration : Mar 2022 – PresentThe Service Delivery role is similar to an operations manager onsite Gov Agency. Manage and monitor the WOG and Gov Agency day to day operationsand its activities, and ensure smooth delivery of the services and support to end-user. Manage and involved in all GOVTECH's WOG/SOE initiatives, projects and activities.Conducts regular meetings and reviews with the all the ATFM team members and update the TSM/ISM/CIO and relevant stakeholders to assess progress,concerns, issues and take appropriate actions to resolve them according to the SLAs to reduce operational gaps. . Ensure Incidents and Service requestsare closed by field services team on time and met SLA according to contractual requirements . Maintain long term healthy customer relationships, acting as the bridge between clients and internal teams.Conducts weekly customer survey meets the expected customer satisfaction rating.

IT Support role – IT Equipment deployment, provide IT hardware, software, VPN ,Outlook e-mail ,network printer support to end users for client and remote site of Singapore Government Agency . IT Asset management, recycling and recovery. Install, upgrade, support and troubleshoot XP, Windows 7 ,Windows 10 and latest Microsoft Office, SCCM Software Center and any other authorized desktop applications. Laptop and Desktop O.S migration and data transfer. Servicing and replacement of faulty LCD monitor, Server, Desktop and Laptop component parts or raise change for new unit exchange.Vendor Management role- Managing vendors performing SCCM system software push down and preparation of new computers for end user deployment. Ensuring the whole operational processes running smoothly. Management of team members and Back Fill engineers on O.S re-imaging , daily tasks and Ad hoc tasks.Specialization : IT Support (Level 2 & 3 support) and Vendor Management

IT Support role – Provide IT hardware, software, VPN and e-mail support ,to end users for client in private & Government sector Supporting End users fromprivate sector and government agencies users.Administrative role –IT service request management. IT hardware, quotation, email and call enquiries. Book meeting rooms and visitor security clearanceProject Management role- Collecting users workstation & laptop information for Project Planning. Arrange and coordinate with vendor for OS Migration,software and patches.Specialization : Administration, Coordination, IT project management, IT Support and Vendor Management