N Sunitha Email & Phone Number

A result driven and a talented tech savvy professional, having 11+ years of progressive experience in IT sector. Working as SQL Server DBA in Allscripts, have completed training in Oracle Database Administration from Oracle, Trained in QSoft Oracle Training Center in 2010 and completed ITIL V3 certification in 2009. previously worked with Unisys Global Services since 2006 until 2015I have proven abilities in providing technical support and troubleshooting software related issues and performed installation and upgrade of software. I have hands on experience in ticketing tools like ITSM Remedy 7, Bomgar and client processes like Netapp, EMC, Nortel, Nokia and BT. In the area of Data base administration, I am well versed with Oracle 9i, Oracle 10g, 11g and Oracle SQL language. I enjoy extensive experience in Service Desk Management, Database Administration, Client Relationship Management, Technical Support and Team Management. I am deft in handling emails of Service Desk, Chat support and calls handling. Have Learnt and implemented client processes like Netapp, EMC, Nortel, Nokia, BT, 3rd party clients.As an operations expert, have proven abilities in successfully managing high performance teams, SLA’s adherence and reshuffling the teams depending upon the project requirements and available skill sets and exceeded the expectations of the clients. I am always interested in challenging opportunities and interactions. If you wish to know more about my experience or can think of potential business collaboration then please contact me on 9900104579 or mail me at Sunithan579@gmail.com