Nicholas Tan Email & Phone Number

Singapore

Singapore

• Adept in guest experience and providing services aligned with brand standards.• Efficient and competent in core front desk duties, including check-in and out.• Resolving a variety of guest complaints and issues swiftly.• Providing unique "WOW moments", aligning to brand's unique selling point.• Facilitating effective communication between departments to ensure collective tasks are completed.• Knowledgeable on welcome experience and the various set ups provided by the property.• Conducted due-outs promptly and professionally, contributing to daily operational efficiency.• Trained and supervised new talents with accordance to brand standards, ensuring guest satisfaction.Achievements:• Highest Intent To Recommend (ITR) for the month of February 2022 and December 2022.• Top Marriott Bonvoy (MBV) enroller for the month of March 2022 and December 2022.

Singapore

• Involved in event planning for EY's biggest annual event, the Entrepreneur Of The Year Awards.• Facilitated and assisted with monthly GST seminars.• Executed logistic assistance for EY's events in various scales.• Actively part of internal communications including updating media excerpts.• Edited social media graphics to be published on EY's professional social platforms.• Performed photography-related assistance in EY's seminars and conferences.

Singapore

• Cashiering and sale of concessions.• Box Office sales and ticketing responsibilities.• Cinema ushering and security checks.

Singapore

Attachment by Ngee Ann Polytechnic:• Attended training and fulfilled attachment quotas.• Setting up for the annual Formula One event and preparing logistics as required.• Involved in graveyard shift event preparations, including seminars, meetings and marathon events.

Singapore

Attachment by Ngee Ann Polytechnic:• Attended training and fulfilled attachment quotas.• Involved in room overturning and bed-stripping.• Ensuring guest walkways and access points are in accordance to cleanliness standards.

Singapore

• Section I/C for wedding events.• Handled food orders and waitering as per restaurant standards.• Took up food runner roles, ensuring food is served at the right time with the right garnish.• Handled restaurant orders and facilitated internal communications with head chefs.

Hospitality Business

Diploma, Hotel & Leisure Facilities Management

Activities and Societies: DE Sub-Committee (AY 17-18)

Gce 'O' Level

Activities and Societies: Infocomm Club - Head of Photography