Bill Grant Email & Phone Number

Milton Ontario

Managing a team of operations supervisors in all aspects of facility maintenance. Lead COVID-19 response for facility cleaning protocols, training, compliance, and safety standards. Identify and manage environmental reporting protocols. Provide sound analytical decision making in financial control, communications, policy management, and staff development.

Milton, Ontario, Canada

Operations Supervisor of the Milton Sports Centre, which comprises of multi-sport arena play, gymnasium, competitive swimming, gymnastics, walking track, fitness, summer camps, meeting rooms, community clubs, and social banquets. Provided support to the internal office of the Manager of Programs, Central Booking Offices, and numerous minor sports organizations offices.

Strategic ServicesSpecial Events Facility Management Parks & Recreation

Brampton City Hall

Leveraged a nuanced expertise in municipal operations to lead a team through the planning and execution of a series of projects with the goal of improving the City’s Strategic and Enterprise Services. Collaborated with various internal and external stakeholders during projects, serving as the central point of contact and ensuring that projects advanced on schedule. Managed, coached and mentored staff members assisting them in delivering department’s strategic directions and initiatives as well as in generating new ideas for event planning.Value Added: Established a Made for City of Brampton Guidelines Package which acted as an internal resource for staff members, allowing the concept to be expanded and made an outward facing document for all existing and new groups that wanted to host an event with the City of Brampton. Helped establish a new Fireworks bylaw to reflect Brampton’s rich cultural fabric. Achieved this by collaborating with leaders within the South Asian community, as well as the Fire Chief, achieving a substantial increase to public safety and a significant decrease in complaint calls after the bylaw’s roll out. Developed and managed a community outreach strategy to ensure collaboration with the community in the delivery of festivals and events. Acted as chair of the Community Grant Program from 2014 – 2016, providing leadership for the creation of a new, transparent, open and inclusive program. Educated community volunteers through workshops and acted as the City’s representative on multiple non-for-profit board of directors and event planning committee’s. Utilized a software provider to create an application for this concept. Managed a budget of $1,000,000. Participated as a core team member to create the Municipal Alcohol Policy (MAP); working closely with the Alcohol and Gaming Commission of Ontario (AGCO) to develop policy to fit with the many large scale events, mitigating risk and liability for the municipality and event hosts.

Recruited into this newly created role and assumed a mandate for building and managing community relationships. Strategically developed a plan for both staff and self to approach individuals through attending new events; establishing methods of how the City of Brampton can be of assistance and get involved. Worked closely with not-for-profit organizations, assisting them with connections to resources, equipment and supplies. Developed and implemented action plans based on trend analysis from community groups to further improve city initiatives and events. Developed, implemented and enhanced risk management policies outlining safe and efficient delivery of services in conjunction with City officials and Community groups.Value Added: Started with only 40-50 events per year to track and increased this to approximately 300 events per year. Created a more approachable atmosphere for the City of Brampton, expanding on community involvement. Devised a strategy to advocate involving the City of Brampton to promote civic pride, city venue support, and positioning Brampton as a key event destination.

Develop and advise on outdoor event guidelines to deliver effecient community based events Strategic event liason to guide all community group requests within Community Services DepartmentStrategic Consulting, including business plan & event strategy development for various events, Rotary Rib n Roll, Flower City Parade, Carabram Festival, Lucas Holtom Carnival, Classic Cars,"Wingfest" and various fundraising events for Brampton.

Earned a promotion to Facility supervisor, drawing on deep facilities experience to serve at the helm of various facilities throughout the City, including its oldest recreation centre, and the renovation of the Century Gardens Recreation Project. Steered stakeholder engagement and community outreach on the 18-month renovation project, developing and deploying a communication and change management strategy to ensure the smooth execution of the project. This complex, $22M project, was a key mandate of Council. Kept on budget and on time in delivery of the project. Planned a grand reopening of the Century Gardens Recreation Centre that resulted in a large audience of citizens and dignitaries’ participation. Additionally, recruited and staffed the new complex with more than 100 new hires; supervised training, orientation, and customer service focus. Prepared budgeting analysis for multiple facilities and forecasted revenues and expenditures for building infrastructure and improvements. Examined documents daily and monitored internal control procedures for inventory, cash, payroll, revenues and expenditures for completeness and accuracy and conformance to corporate policies and procedures. Implemented and executed training sessions on new and existing policies and procedures to staff members.Contribute to team of facility professionals through meeting particpation, acting as committee chairperson, and leading facility and program initiaves in support of department objectives.

Managed preventative maintenance programs thereby improving efficiency and safety within the community centers.Implemented and monitored equipment and maintenance supplies strengthening internal controls over assets and supplies.Implemented and monitored workplace job responsibilities eliminating service complaintsSupervised, mentored and trained union and non-union staff to improve performance within the community centers.