Mila Cheng Email & Phone Number

Southampton, England, United Kingdom

• In charge of the indirect tax filings and consultation in various European jurisdictions for Amazon.• Advised clients of their IDT liabilities, payment instruction for each tax office, reminded clients of any outstanding return or payment, and any advice to be compliant in the countries they are selling in.• Provided in-depth IDT consultancy services and business advice.• Ensured that European filings, OSS/IOSS, EC Sales, and Intrastat reporting are in place if required.•… Show more • In charge of the indirect tax filings and consultation in various European jurisdictions for Amazon.• Advised clients of their IDT liabilities, payment instruction for each tax office, reminded clients of any outstanding return or payment, and any advice to be compliant in the countries they are selling in.• Provided in-depth IDT consultancy services and business advice.• Ensured that European filings, OSS/IOSS, EC Sales, and Intrastat reporting are in place if required.• Communicated with European tax offices regarding client IDT account issues and audit.• Handled IDT registration and EORI applications in Europe for clients who register for Amazon VAT Service.• Remained up to date with IDT law and any changes in the relevant legislation. Show less

Sofia, Bulgaria

• Organised legal documents and contracts, crafted tailored visiting plans flexibly based upon clients’ background, financial standing, and investment approach.• Managed clients’ relationships virtually and in-person.• Ensured the smooth process of contract discussions, documents legalisation, land inspecting, fund accounts opening, law firm liaising, negotiating, and multi-language interpreting.• Successfully led an EU immigration project for clients from Hong Kong, assisted the… Show more • Organised legal documents and contracts, crafted tailored visiting plans flexibly based upon clients’ background, financial standing, and investment approach.• Managed clients’ relationships virtually and in-person.• Ensured the smooth process of contract discussions, documents legalisation, land inspecting, fund accounts opening, law firm liaising, negotiating, and multi-language interpreting.• Successfully led an EU immigration project for clients from Hong Kong, assisted the program manager in achieving the overall sales target.• Reached a 90% conversion rate over a six-month period, with an average investment per client of €530,000. Show less

Worldwide

• Provided freelance services across a number of key industries, such as economics, government, literature, transport, tourism, and entertainment – including a popular Chinese TV show Day Day Up.• Dealt with both written and verbal translation duties for all kinds of specified occasions based on each client‘s demands.• Handled voice over and script translation for a Chinese cultural introduction broadcast.• Pro bono volunteer during the COVID-19 crisis, including translation work… Show more • Provided freelance services across a number of key industries, such as economics, government, literature, transport, tourism, and entertainment – including a popular Chinese TV show Day Day Up.• Dealt with both written and verbal translation duties for all kinds of specified occasions based on each client‘s demands.• Handled voice over and script translation for a Chinese cultural introduction broadcast.• Pro bono volunteer during the COVID-19 crisis, including translation work for the WHO and other NGOs. Show less

Sofia, Sofia City Province, Bulgaria

• Developed digital marketing strategies to help grow the business, while also providing input in potential upselling opportunities in Europe.• Controlled multiple social media channels, on top of handling copywriting, blog, SEO, content marketing, monitoring, and tracking tasks to meet expected KPI targets.• Assisted the CEO and engaged in project management, including project planning, marketing research, and project execution.• Actively involved in event management for promoting… Show more • Developed digital marketing strategies to help grow the business, while also providing input in potential upselling opportunities in Europe.• Controlled multiple social media channels, on top of handling copywriting, blog, SEO, content marketing, monitoring, and tracking tasks to meet expected KPI targets.• Assisted the CEO and engaged in project management, including project planning, marketing research, and project execution.• Actively involved in event management for promoting positive company culture and brand awareness. Show less

Valleta, Malta

• Managed marketing activities and client support in a leading crypto investment firm.• Developed creative and effective campaigns for customer acquisition and retention.• Conducted frequent marketing research, ensured that the product followed industry trends, and provided feedback to management.• Engaged in copywriting for on-site content, developing marketing campaigns, translating blog articles, and maintaining high linguistic standards.• Periodically sought out B2B… Show more • Managed marketing activities and client support in a leading crypto investment firm.• Developed creative and effective campaigns for customer acquisition and retention.• Conducted frequent marketing research, ensured that the product followed industry trends, and provided feedback to management.• Engaged in copywriting for on-site content, developing marketing campaigns, translating blog articles, and maintaining high linguistic standards.• Periodically sought out B2B cooperation opportunities to drive traffic and raise brand awareness. Show less

Sofia

• Initiated brand entry from scratch into the Chinese iGaming market with positive results, engaged in customer support, marketing, sales, and all adhoc Chinese market-related operations with enthusiasm.• Quality assurance for the support team to ensure a high standard of work quality.• Managed the Chinese client portfolio as the VIP account manager to increase customer retention and value, achieved and exceeded the monthly target.• Copywriting and translation in CMS for on-site… Show more • Initiated brand entry from scratch into the Chinese iGaming market with positive results, engaged in customer support, marketing, sales, and all adhoc Chinese market-related operations with enthusiasm.• Quality assurance for the support team to ensure a high standard of work quality.• Managed the Chinese client portfolio as the VIP account manager to increase customer retention and value, achieved and exceeded the monthly target.• Copywriting and translation in CMS for on-site content, annual company B2B brochures, etc. • Interviewed and evaluated Chinese-speaking candidates and helped with important decision-making. Show less

Master'S Degree, Educational Science And Intercultural Education

Approaches and models of pre-school education in an intercultural environment; Thesis topic: Comparative Aspects Between Contemporary.

Bachelor'S Degree, Portuguese Linguistics And Literature

A full scholarship was granted by EU’s Erasmus+ exchange program to study at Porto University for 1 semester.

Bachelor’S Degree, Portuguese Philology

Portuguese and Bulgarian translations in Law, Business and Literature fields, plus English as an additional language of translation.

High School Diploma, O-Level