Nailesh Shah Email & Phone Number

New Territories, Hong Kong

New York, New York, US

New York, New York, US

• Responsible for the new mobile app experience for credit card business across APAC/EMEA with the objective of increasing the engagement and building new channel for revenue
• Define the strategy and roadmap for Lending/Rewards & Offers journey in collaboration with Credit Card Business to meet business KPIs
• Build use case for Open Banking APIs of Loan products to integrate with external digital eco-system & partners

New York, New York, US

• Launched market first solutions with mobile first strategy to increase the Lending revenues
• Conceptualized and defined features to deliver Personalized and Geo-location based Offers that will drive the spend on credit cards
• Enhance the choice of Rewards redemption to make it ubiquitous
• Launched Insurance products on digital channels to grow business through additional cost effective channel
• Worked closely with Design & Technology teams to deliver Mobile apps and Responsive Web solutions
• Delivered Product features to the market following the Agile & Design thinking methodology.

New York, New York, US

New York, New York, US

• Implemented EBIT based segmentation for retention offer pallet to drive up Sales, Revenue & profit by retaining good customers
• Managed customer retention by designing offer pallet which would maximize the Success ratio or identifying segments having high risk of attrition
• Managed proactive retention by activation of inactive customers and identifying segments that have high attrition
• Worked closely with Call Center Retention Unit to improve on the # of Calls handled and success ratio
• Expense Management: Prepared expense plan of Portfolio department. Monthly submission on Expense flash. Created a discipline for review of Plan v/s Flash v/s Actual, highlighting risk and potential opportunities
• Support the different Portfolio units for Digital Initiatives specially related to Internet and Mobile banking

New York, New York, US

• Plan and execute campaigns to increase the penetration of Digital Channels
• Worked with the Global and Regional teams to create the Strategic Digital roadmap
• Developed Starter Kit framework for the APAC region to create Digital Affinity as part of On-boarding
• Launched Augmented Reality based iOS Application for providing location based offers to customers
• Managed the migration of Internet and Mobile banking to new Rainbow platform
• Launched solution for providing Cross Sell options and personalized offers through Internet banking channel

Austin, Texas, US

• Managed one of the key initiatives of launching Online Redemption platform.
• Collate the requirements from various Stakeholders and documenting them
• Design and Define the online and offline customer experience
• Participated in vendor selection process, cost negotiation and contract creation
• Review all the deliverables from Vendor across different phases
• Delivered the project in budgeted cost

Austin, Texas, US

• Involved in project estimation, proposal preparation process for the different initiatives of StateStreet in Europe
• Project management activities of different projects, including project monitoring and tracking and internal and external reviews and reporting
• Conducted Requirements gathering and analysis activities
• Involved in designing the application and preparing Functional Specification / Technical Architecture Document
• Delivered projects on schedule within the budgeted effort
• Collect the data and reporting requirements to prepare and present Functional Specification

Austin, Texas, US

Austin, Texas, US

Bangalore, Karnataka, IN

Maintenance and Support of the application. Defect analysis and fixing.

Post Graduation Diploma In Business Administration (Distance Learning), Finance

B. E, Information Technology