Naaj Karim Email & Phone Number

Toronto, Ontario, Canada

Toronto, Ontario, Canada

In my current role, I'm responsible for providing above-and-beyond service and to Maple Leafs, Raptors and Toronto FC Season Ticket Members. I support annual department objectives such as yearly retention targets by establishing meaningful relationships with clients through inbound and outbound calling campaigns and in-person touchpoints.

Toronto, Ontario, Canada

Focusing on the Oncology arm of the business, I was responsible for the end-to-end product lifecycle including planning, coordination, marketing, implementation and reporting for large-scale virtual events, ensuring achievement of results per timeline, scope, and financial commitment of the project sponsor. My role encompassed project management of product.

I returned to MLSE with a learning mindset in this new account management function, with the hopes of diversifying my skill-set and rounding out my experience in the sports industry. As part of the Ticket Sales department, I am responsible for the retention of existing business by renewing accounts year-over-year. Currently, my book of business accounts.

Toronto, Canada Area

I aided in the transition of MLSE's CRM program to Conversion Digital, a mid-sized marketing automation agency. Here, I spent six months sharing my best practices, product knowledge and internal contacts while gaining invaluable agency experience and refining my skills as a HTML developer. I also learned the functions of Saleforce Marketing Cloud's.

Toronto, Ontario, Canada

After a year supporting a small business, I joined Canada's largest sports & entertainment company, with franchises across the NBA, NHL, MLS, CFL and more. Here, I focused solely on CRM for the Toronto Raptors as the in-house subject matter expert. I was responsible for building the end-to-end email strategy including HTML development, design, copywriting.

Toronto, Canada Area

With several digital marketing projects under my belt, I switched direction to enter the sports industry in a similar function. I led the marketing team for this small business, managing three interns and a dozen brand ambassadors, while gaining hands-on experience in multi-channel marketing initiatives including digital, social, print, and events.I wore.

Hamilton, Ontario

Following my internship, I completed a contract at NCCMT, which provides decision making tools for the Canadian public health system. Here, I further developed my copywriting skills, transforming technical, scientific literature into web-friendly text tailored for blogs, social media and email in both English and French, and translating where necessary.I.

Toronto, Canada Area

As I wrapped up my studies, I completed an internship supporting the strategic communications functions of CPAC, which steers Canada's national strategy for cancer control. Here, I refined my copywriting skills by drafting and editing blog posts, e-newsletters, and social media content. I was trained in media monitoring and social media listening, and.

Toronto, Canada Area

As a student, I worked part-time in the travel industry booking hotel reservations worldwide for English and French-speaking Canadians. As the brand's first point of contact to clients, I fulfilled requests courteously and efficiently to earn and keep customer loyalty, converting new business prospects and funneling them into Choice Hotel's loyalty program.

Certificate Of Professional Excellence, Project Management

Graduate Certificate, Public Relations

Activities and Societies: CPRS Toronto

Hons. Bachelor Of Arts, Political Science And Business

Activities and Societies: Tau Sigma Phi Sorority, McMaster Students Union, Peer Support Line, Charity Ball, Welcome Week Orientation.